Use the following procedure in System Center Service Manager 2012 to configure settings to specify change request prefixes and to define change request file attachment limits.
Note |
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Revising the change request prefix does not affect existing change requests. |
To configure general change settings
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In the Service Manager console, click Administration.
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In the Administration pane, expand Administration, and then click Settings.
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In the Settings pane, click Change Request Settings.
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In the Tasks pane, in the Change Request Settings area, click Properties.
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In the Change Request Settings dialog box, you can make the following changes:
- If you want to change the prefix code, change the default value
in the Change Request ID prefix box.
- If you want to change the maximum number of files that you can
attach to a change request, change the default value in the
Maximum number of attached files box. For example, type
2.
- If you want to change the maximum size of files that you attach
to a change request, change the default value in the Maximum
size (KB) box. For example, type 300.
- If you want to change the prefix code, change the default value
in the Change Request ID prefix box.
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Click OK to close the Change Management Settings dialog box.
To validate change settings
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To validate changes to the prefix code, create a new a change request and verify that the change request IDs have the prefix that you specified.
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To validate changes to the attachment settings, open a change request and attempt to add a file attachment that violates the settings that you specified.