In System Center Service Manager 2012, you can use the following procedures to permanently close a successful change request or a failed change request. You cannot reopen a closed change request.

Note
If an end user cancels a software request before the software is deployed to the end user’s computer, the associated change request might reflect the In Progress status indefinitely. If this occurs, cancel the request and then close it.

To close a successful change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: Completed.

  3. Select the change request.

  4. In the Tasks pane, click Close.

  5. In the Comment box, type a comment, and then click OK.

To close a failed change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, click Change Management, and then click Change Requests: Failed.

  3. Select the change request.

  4. In the Tasks pane, click Close.

  5. In the Comments box, type a comment, and then click OK.

To validate the closure of a change request

  • Click the Change Requests: Closed view to ensure that the closed change request appears in the list.