You can use the following procedure in System Center Service Manager 2012 to automatically assign all unassigned manual activities to a named user.
Before you can follow the steps in this procedure, you have to create the following templates:
- Set <named user> as the Activity
Implementer: For more information, see How to Create a Manual
Activity Template.
- New Activity Assigned Received
Template: For more information, see How to Create
Notification Templates.
The new workflow you are about to create applies the Set <named user> as the Activity Implementer template, which assigns the named user all the activities that do not have a designated activity implementer. The New Activity Assigned Received Template sends notification to a user if the e-mail notification channel is configured.
To create an activity management workflow
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In the Service Manager console, click Administration.
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In the Administration pane, expand Administration, expand Workflows, and then click Configuration.
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In the Configuration pane, click Activity Event Workflow Configuration.
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In the Tasks pane, in the Activity Event Workflow Configuration area, click Configure Workflow Rules.
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In the Select a Class dialog box, in the Name list, select Manual Activity, and then click OK.
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In the Configure Workflows dialog box, click Add.
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On the Before You Begin page of the Configure Workflows for Objects of Class Manual Activity wizard, click Next.
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On the Workflow Information page, in the Name box, type a name for the workflow. For example, type Assign Unassigned Activities to <named user>.
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Optionally, in the Description box, you can type a description of the new workflow. For example, you can type This workflow automatically assigns unassigned manual activities to the <named user>.
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In the Check for events list, select When a new object of class Manual Activity is created.
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Make sure that the Enabled check box is selected, and then click Next.
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On the Specify Criteria page, on the Changed To tab, in the Related classes list, select Manual Activity.
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In the Available properties list, select the Stage check box, and then click Add.
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In the Criteria area, next to the [Activity] stage box, select equals, select Approve for the value, and then click Next.
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On the Apply Template page, make sure that Apply the selected template check box is selected.
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In the Templates list, select Set <named users> as the Activity Implementer, and then click Next.
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On the Select People to Notify page, select the Send notifications for this workflow rule check box.
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In the Templates list, select New Activity Assigned Received Template, click Add, and then click Next.
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On the Summary page, click Create.
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On the Completion page, click Close.
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In the Configure Workflows dialog box, click OK to close it.
To validate workflow creation
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In the Administration pane, expand Administration, expand Workflows, and then click Status.
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In the Status pane, verify that the new workflow template titled Assign Unassigned Activities to the <named user> is listed.