You can use the following procedure to resume a change request that was put on hold in System Center Service Manager 2012. For example, you might need to resume a change request after an external team has completed a manual activity.

To resume a change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: On Hold.

  3. Select a change request. For example, select Apply Exchange Server 2007 Service Pack 1.

  4. In the Tasks pane, click Resume.

  5. In the Comments dialog box, type a comment, and then click OK.

To validate the change request was resumed

  • If the current activity for a change request is a review activity, click the Change Requests: In Review view to ensure that the change request was resumed.

  • If the current activity for a change request is a manual activity, click the Change Requests: Manual Activity In Progress view to ensure that the change request was resumed.