You can use the following procedure to resume a change request that was put on hold in System Center Service Manager 2012. For example, you might need to resume a change request after an external team has completed a manual activity.
To resume a change request
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: On Hold.
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Select a change request. For example, select Apply Exchange Server 2007 Service Pack 1.
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In the Tasks pane, click Resume.
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In the Comments dialog box, type a comment, and then click OK.
To validate the change request was resumed
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If the current activity for a change request is a review activity, click the Change Requests: In Review view to ensure that the change request was resumed.
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If the current activity for a change request is a manual activity, click the Change Requests: Manual Activity In Progress view to ensure that the change request was resumed.