In System Center Service Manager 2012, you can use the following procedure to resolve a problem record and the incidents that are associated with it.
To resolve a problem record and the incidents that are associated with it
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In the Service Manager console, click Work Items.
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In the Work Items pane, expand Problem Management, and then click Active Problems.
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In the Active Problems view, double-click the problem record that you want to resolve. Then, in the Tasks pane, click Resolve.
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Click the Resolution tab, and then click to select the Auto-resolve all incidents associated with this problem check box.
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In the Resolution Category box, select the appropriate category.
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In the Resolution Description box, type a summary of the resolution for this problem record. For example, type Application of Exchange Server 2007 SP1 fixed the restricted permission problem that affected users across forests.
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Click OK.
To validate problem and incident resolution
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Verify that the incidents associated with the problem record appear in the All Incidents view and that they have a status of Resolved.
Note It might take a few minutes for the incident status to be updated to Resolved.