11/11/2008

This topic provides some frequently asked questions about MDM client devices.

How do I access MDM Self Service Portal?

Browse to the URL https://<servername>:port/pages/devicelist. To get the Secure Sockets Layer (SSL) port number, check the Web service for the Portal in Internet Information Services (IIS).

Will MDM support non-Windows Mobile devices?

Not for System Center Mobile Device Manager (MDM) 2008. This version only manages devices deployed with Windows Mobile versions 6.1 and higher.

Is there a roadmap for upgrading devices from Windows Mobile 6 to Windows Mobile 6.1?

Yes, you can find information about upgrading devices at this Microsoft Web site: http://go.microsoft.com/fwlink/?LinkId=116095 .

Can I use Internet Connection Sharing when my device is connected to MDM?

No, Internet Connection Sharing does not function when a device establishes a Mobile VPN connection with MDM.

Can I test MDM features using the Microsoft Device Emulator?

Yes, you can use the Microsoft Device Emulator to test MDM features. For information about using the Device Emulator with MDM, see the System Center Mobile Device Manager TechCenter at this Microsoft Web site: http://go.microsoft.com/fwlink/?LinkId= 6.

Why doesn't the Device Emulator install successfully on Windows XP SP2?

You need Microsoft .NET Framework 2.0 to run the Microsoft Device Emulator on Windows XP SP2.

Where can I find the build number information on a device?

For Windows Mobile 6 Standard, select Settings, and then select About. For Windows Mobile 6 Professional, select Settings, select System, select About, and then select the Versiontab.

How can I change a device name?

From the Home screen, select Settings, select System, select About, and then select the Device IDtab.

How do I configure the data connection on a device?

In Windows Mobile 6 Professional, first check to see if you have network connectivity by starting Internet Explorer and browsing to a public Web site. If so, skip the steps below. If you cannot browse to any Web sites, then follow these steps:

  • From the Home screen, select Start, and then select Settings.

  • On the Connectionstab, select the Connectionsapplication.

  • In the My ISPsection, configure the Mobile Operator (MO) data connectivity settings. If you see a Manage existing connectionsoption under My ISP, select it. Otherwise, skip the next two points.

  • Select and hold each item in the list, and then select Delete.

  • Select OKto return to the main Connectionswindow.

  • Under My ISP, select Add a new modem connection.

  • Select and enter your Mobile Operator data connection information.

In Windows Mobile 6 Standard, first check to see if you have network connectivity by starting Internet Explorer and browsing to a public Web site. If so, skip the steps below. If you cannot browse to any Web sites, then follow these steps:

  • From the Home screen, select Start, select Settings, select Connections, and then select GPRS.

  • To remove any and all existing connections, select each connection, select Menu, and then select Delete.

  • Select Menu, and then select Add.

  • Select and enter your Mobile Operator data connection information.

How do I view the installed certificates on a device?

To view the certificates installed in the personal, Intermediate, and Root stores, select Settings, select System, and then select the Certificatesapplication. When a device enrolls, MDM installs a computer certificate on the device. You cannot see this certificate by using the Certificates application, but you can see this certificate by using the VPN Diagnostics Tool in diagnosis mode. Select Certificates, and then select Validate certificate chain.

You can also query all of the certificates installed on a device by using the CertificateStore CSP. For information about this CSP, see CertificateStore at this Microsoft Web site: http://go.microsoft.com/fwlink/?LinkId=115659 .

For an example on how to query the certificate store, see this Microsoft Web site: http://go.microsoft.com/fwlink/?LinkId=115660 .

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