Use the following procedure to remotely administer a computer in
System Center 2012 Configuration Manager.
Before you begin to use remote control, ensure that you have
reviewed the information in the following topics:
You can start the Configuration Manager remote control viewer by
using one of three methods:
- By using the Configuration Manager
console.
- At the Windows command prompt.
- On the Windows Start menu on a
computer that runs the Configuration Manager console from the
Microsoft System Center 2012 program group.
To remotely administer a client
computer from the Configuration Manager console
-
In the Configuration Manager console, click Assets
and Compliance.
-
In the Assets and Compliance workspace, click
Devices or Device Collections.
-
Select the computer that you want to remotely
administer and then, in the Home tab, in the Device
group, click Start, and then click Remote
Control.
 Important |
| If the client setting Prompt user for Remote Control
permission is set to True, the connection does not initiate
until the user at the remote computer agrees to the remote control
prompt. For more information, see Configuring Remote
Control in Configuration Manager. |
-
After the Configuration Manager Remote Control
window opens, you can remotely administer the client computer. Use
the following options to configure the connection.
 Note |
| If the computer that you connect to has multiple monitors, the
display from all these monitors is shown in the remote control
window. |
- File - Connect – Connect to another
computer. This option is unavailable when a remote control session
is active.
- File - Disconnect – Disconnects the
active remote control session but does not close the
Configuration Manager Remote Control window.
- File - Exit – Disconnects the active
remote control session and closes the Configuration Manager
Remote Control window.
| Note |
| When you disconnect a remote control session, the contents of
the Windows Clipboard on the computer that you are viewing is
deleted. |
- View - Full Screen – Maximizes the
Configuration Manager Remote Control window to fill all the
available display space.
| Note |
| To exit full screen mode, press Ctrl+Alt+Break. |
- View - Scale to Fit – Scales the
display of the remote computer to fit the size of the
Configuration Manager Remote Control window.
- View - Status Bar – Toggles the
display of the Configuration Manager Remote Control window
status bar.
- Action - Send Ctrl+Alt+Del Key – Sends
a Ctrl+Alt+Del key combination to the remote computer.
- Action - Enable Clipboard Sharing –
Lets you copy and paste items to and from the remote computer. If
you change this value, you must restart the remote control session
for the change to take effect.
| Note |
| If you do not want clipboard sharing to be enabled in the
Configuration Manager console, on the computer running the console,
set the value of the registry key,
HKEY_CURRENT_USER\Software\Microsoft\ConfigMgr10\Remote
Control\Clipboard Sharing to 0. |
- Action - Lock Remote Keyboard and
Mouse – Locks the remote keyboard and mouse to prevent the user
from operating the remote computer.
- Help - About Remote Control – Displays
information about the current version of the remote control
viewer.
-
Users at the remote computer can view more information
about the remote control session when they click the Configuration
Manager Remote Control icon in the Windows notification area
or the icon on the remote control session bar.
-
When you no longer require the remote control session,
use one of the methods detailed earlier to end the remote control
session.
To start the remote control viewer
from the Windows command line
See Also
