Computer video card driver

Ensure that the most up-to-date video driver is installed on client computers to ensure optimal remote control performance.

Remote control must be enabled for clients.

By default, remote control is not enabled when you install Configuration Manager. For information about how to enable and configure remote control, see Configuring Remote Control in Configuration Manager.

Reporting services point.

The reporting services point site system role must be installed before you can run reports for remote control. For more information, see Reporting in Configuration Manager.

Security permissions to manage remote control.

You must have the following security permissions to use remote control:

• To access collection resources and to initiate a remote control session from the Configuration Manager console: Control AMT, Read, Read Resource, and Remote Control permission for the Collection object.
  
  

The Remote Tools Operator security role includes these permissions that are required to manage remote control in Configuration Manager.

For more information, see the Configure Role-Based Administration section in the Configuring Security for Configuration Manager topic.

Additionally, you must add users whom you want to give permission to use remote control and remote assistance to the remote control permitted views list by using the option Permitted viewers of Remote Control and Remote Assistance in the Remote Tools client settings.