Term

Description

class

A set of properties that are related to a destination object. For example, the hardware asset class defines the proper­ties of a hardware asset, which include a model, a manufac­turer, a life cycle status, and a location. The management pack imports data into classes and their properties. A con­figuration item is defined by its class.

configuration item

Any object that you manage for the purpose of delivering a service. An object can have relationships to other objects. An object can have children as well as a parent. Some examples of configuration items include hardware assets, users, contracts and software titles.

criteria

Criteria are used during object mapping to determine if a property is going to be updated or created.

csv file

A file with comma separated values that is used to import data into Service Manager.

header

The first row in your source file or database, which describes the contents of each column in the remaining rows.

field

A single value or cell in the source that is used to populate one or more properties.

object

An object and a CI are used interchangeably in this docu­ment. See configuration item.

object instance

An actual instance of an object, such as a T510 laptop computer or the company entitled Lenovo.

projection

A projection contains one or more classes and their rela­tionships.

property

A property defines a specific attribute of a class. For exam­ple, the properties of a contract include the contract man­ager, the status, the publisher, and the dates. Data is imported into the properties of a class.

query

A query returns rows or records from an Active Directory Lightweight Directory Access Protocol or SQL Server data­base.

record

A record is a row in a csv or a row returned by a query. A row consists of a series of fields that correspond to the properties of an object. A single record in the source is used to create or update one object.