Resolve an Alert

Use the MOM Operator console to resolve alerts.

To resolve an alert:

1. In the Results pane, right-click the alert that you want to resolve, and click Set Alert Resolution State to.
2. Select one of the following resolution states:
   • New
   • Resolved
   • Acknowledged
   • Level 1: Assigned to help desk or local support
   • Level 2: Assigned to subject matter expert
   • Level 3: Requires scheduled maintenance
   • Level 4: Assigned to external group or vendor