Global Settings: Alert Resolution States

Use this tab to view, add, delete, and modify the parameters for alert resolution states. The resolution state indicates whether the resolution process has begun.

The columns in this tab are as follows:

Resolution State
Specifies the name of a resolution state.
ID
Specifies the identification number for the resolution state.
Service Level Agreement
Specifies the maximum time an alert is expected to stay in a resolution state. Default times are as follows:
  • New, 10 minutes
  • Acknowledged, 20 minutes
  • Level 1: Assigned to help desk or local support, four hours
  • Level 2: Assigned to subject matter expert, two days
  • Level 3: Requires scheduled maintenance, seven days
  • Level 4: Assigned to external group or vendor, 30 days
  • Resolved, No default
Display
Specifies whether the alert resolution state will be displayed in the MOM consoles.
Keystroke
Specifies the shortcut keystroke that applies to this resolution state.

To add a resolution state, click Add.

To delete a resolution state, click Delete.

To modify a resolution state, select a resolution state, and then click Modify.