Microsoft Product Support Services

Online Support

Contact us with your questions and comments. We look forward to hearing from you. Many common questions can be answered by consulting the Microsoft Operations Manager 2005 Web site at www.microsoft.com/mom/. Additional online support is available at support.microsoft.comand www.microsoft.com.

Phone Support

United States

Call (800) 936-4900. Text Telephone is available 24 hours a day, 7 days a week, including holidays. In the United States call (425) 635-4948.

Conditions: Microsoft Product Support Services are subject to current prices, terms, and conditions, which are subject to change without notice.

Worldwide

Support options, hours, and cost in your country/region may differ from the United States. Please check with your local office for details.

Professional Support Options

Advanced support for experts and businesses is available at customized support sites for pay-per-incident assistance online in the U.S., or by phone in the U.S. by experts trained to assist business professionals. To advance-purchase support incidents, please call Professional Support Sales at (800) 936-3500.

You can submit your incident over the phone in the U.S. The telephone number depends on your professional role:

• Professional Support for Developers: (800) 936-5800
• Professional Support for IT Professionals: (800) 936-4900
• Professional Support for Value Add Partners, Resellers, and Consultants: (888) 456-5570
• Professional Support for Microsoft Certified Partners: (888) 677-9444
• Professional Support for Original Equipment Manufacturers (OEMs): (800) 936-2197
• Professional Support for System Builders: (888) 456-5570

International Support

  Note   

Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit support.microsoft.com/directoryand select "worldwide support." If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.

Argentina

Microsoft de Argentina S.A.

• Fax: (54) (11) 4316-1922
• Customer Service (54) (11) 4316-4600
• Technical Support Phone: (54) (11) 4316-4664

Armenia

See Russia. Microsoft Pty. Ltd.

• Phone: 13 20 58
• Fax: (61) (29) 023-5021
• Technical Support Phone: 13 20 58

Austria

Microsoft Ges.m.b.H.

• Fax: (43) (16) 106-4200
• Information Services: 08000-123 345
• Fax: (43) (22) 366-4595
• E-mail: InfoService@microsoft.at

Direct Services (Updates, etc.)

• Phone: (43) -(1) 795 67028
• Fax: (43) -(1) 795 67029
• E-mail: austria@msdirectservices.com

Standard Support (Installation and Handling)

• Phone: (43) -(1) 50222-2255

Azerbaijan

See Russia.

• Microsoft NV
• Phone: (32) (2) 7043000
• Fax: (32) (2) 7043535
• TechNet Subscription: (353) (1) 703 8738
• MSDN Subscription: (32) (2) 5138684
• Microsoft Information Center: (32) (2) 5133113

Technical Support

• (32) (2) 513 32 74 (Dutch-speaking)
• (32) (2) 502 34 32 (English-speaking)
• (32) (2) 513 22 68 (French-speaking)

Belarus

See Russia.

Bolivia

See Uruguay.

Brazil

Microsoft Informatica Ltda.

• Phone: (55) (11) 5514 - 7100
• Fax: (55) (11) 5514 - 7106/5514-7107

Technical Support

• Phone: (55) (11) 5504-2155
• Fax: (55) (11) 5504-2227
• Automatic Fax: (55) (11) 5506-8506
• Bulletin Board Service: (55) (11) 5506-1234
• Customer Services: (55) (11) 822-5764
• Customer Services Fax: (55) (11) 822-6227

Canada

Microsoft Canada Co.

• Head Office Phone: (905) 568-0434
• Customer Information Centre: (800) 563-9048

Technical Support

• Desktop Systems including Microsoft Windows 95: (905) 568-4494
• Microsoft Office and Office Components: (905) 568-2294
• Other Standard Technical Support (905) 568-3503
• Priority Support Information: (800) 668-7975
• Text Telephone (TTY/TDD) (905) 568-9641

Caribbean

Microsoft Caribbean, Inc.

• Phone: (809) 273-3600
• Fax: (809) 273-3636
• Technical Support/Soporte Tecnico: (408) 953-8086
• Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
• Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 and 809 only
• Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

Central America

• Technical Support/Soporte Tecnico: (506) 298-2020
• Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
• Customer Service/Centro de Servicios: (506) 298-2000
• Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

Chile

Microsoft Chile S.A.

• Phone: (56) -(2) 330-6000
• Fax: (56) -(2) 330-6190
• Customer Service (56) -(2) 800-330600

Personal Operating System and Applications

• Phone: (56) -(2) 330-6222
• Fax: (56) -(2) 341-1439

China

Microsoft (China) Co. Ltd., 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC

• Phone: (011) -(86) 10-6261 7711
• Fax: (011) -(86) 10-6253 6630

Microsoft Asia Regional Engineering Center, 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C.

• Phone: (011) -(86) 21-64691188 (011) -(86) 21-6469 8899
• Fax: (011_ (86) 21-6469 1166 (011) -(86) 21-6469 9900

Colombia

Microsoft Colombia, Carrera 7a. # 71-21 Torre B Piso 7 Santa Fé de Bogotá

• Phone: (571) 3173838
• Fax: (571) 3173494

Technical Support (Linea de Respuesta, Bogota)

• Phone: 524-0404
• Fax: (091) 524-0405
• Other cities: 9800-10595

Croatia

Microsoft Hrvatska d.o.o., Trg D. Petrovica 3 10 000 Zagreb

• Phone: (385) (1) 4802 500
• Fax: (385) (1) 4843 688

Product Support

• Phone: (385) (1) 393539
• E-mail: hot-line@microsoft.hr

Customer Service

• Phone: (385) (0800) 300 300
• E-mail: info-line@microsoft.hr

Czech Republic

Microsoft s.r.o.

• Phone (420) (2) 611 97 111
• Fax: (420) (2) 611 97 100
• Technical Support: (420) (2) 2150 3222

Denmark

Microsoft Denmark

• Phone: (45) (44) 89 01 00
• Fax: (45) (44) 68 55 10

Technical Support

• Phone: (45) (44) 89 01 11
• Microsoft Sales Support: (45) (44) 89 01 90
• Microsoft FastTips: (45) (44) 89 01 44 (Document 303030 in FastTips contains detailed instructions)
• Microsoft MSDL (BBS): (45) (44) 66 90 46

Dominican Republic

See Central America.

Dubai

Microsoft Middle East

• Phone: (971) (4) 3973888
• Fax: (971) (4) 3972244

Technical Support (Personal Operating Systems and Desktop Applications only)

• Phone: (971) (4) 3975443
• Fax: (971) (4) 3972304
• E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade/TechNet and MSDN subscription)

• Phone: (971) (4) 3975752
• Fax: (971) (4) 3972304

Ecuador

Corporation Microsoft del Ecuador S.A.

• Phone/PBX: (593) (2) 460453
• Fax: (593) (2) 463093
• Customer Service: (593) (2) 258025
• Technical Support (593) (2) 258025

Egypt

Technical Support (Personal Operating Systems, Desktop Applications, and Development Tools Installation ONLY)

• Phone: (202) 338 8724 (202) 338 9794
• Fax: (202) 360 4976
• E-mail: mssupport@gbrands.com

England

See United Kingdom.

Estonia

• Technical Support: (372) 650 49 99

Finland

Microsoft OY

• Phone: (358) (0) 9-525 501
• Fax: (358) (0) 9-878 8770

Technical Support

• Phone: (358) (0) 9-525 502 5026
• Standard: (358) (0) 9-525-502-500
• Priority: (358) (0) 9-525-502-20

France

• Phone: (011) (33) 825 827 829 (indigo number 0.15 € TTC per minute)
• Customer Service Phone: (011) (33) 0 825 827 829 (*)
• Fax: (33) 01 64-46-06-60
• Telex: MSPARIS 604322
• Customer Service Phone: (011) (33) 0 825 827 829 (indigo number 0.15 € TTC per minute)
• Technical Support Phone: (011) (33) 825 827 829 (indigo number 0.15 € TTC per minute) access code 1020
• Technical Support Fax: (011) (33) 1 69 28 00 28

French Polynesia

See France.

Georgia

See Russia.

Germany

Microsoft GmbH

• Fax: (089) 3176-1000
• Telex: (17) (89) 83 28 MS GMBH D
• Information: (089) 3176 1199
• Prices, updates, etc.: (01805) 25 11 99
• Standard Support (Installation and Handling): 01805/67 22 55

General information about Microsoft Support in Central Europe:

• Fax: 1805-25-1191

Greece

Microsoft Hellas, S.A.

• Phone: (30) (1) 6806-775 through (30) (1) 6806-779
• Fax: (30) (1) 6806 780

Technical Support

• Phone: (30) (1) 6806111
• Fax: (30) (1) 6809528

Gulf and Eastern Mediterranean

PO Box 52244 Dubai, UAE

• Tel: (971) (4) 3973888
• Fax: (971) (4) 3972244

Personal Support Contact Details (Personal Operating Systems and Desktop Applications ONLY)

• Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
  • Phone: (971) (4) 3975443
  • Fax : (971) (4) 3972304
  • E-Mail: mswsgulf@microsoft.com

• Lebanon (Cyprus and Lebanon)
  • Phone: (961) (1) 983348
  • Fax: (961) (1) 983349
  • E-Mail: mts@lebanon-online.com.lb

• Oman
  • Phone: (968) 691191
  • Fax: (968) 698568
  • E-Mail: mspss@gto.net.om

• Pakistan
  • Phone: (92) (21) 111 674357
  • Fax: (92) (21) 4533370
  • E-mail: mssupport@nets.net.pk

  Customer Service Center (Version upgrade / TechNet and MSDN subscription)

  • Phone: (971) (4) 3975752
  • Fax: (971) (4) 3972304

Hong Kong SAR, PRC

Microsoft Hong Kong SAR, PRC Limited

• Fax: (852) 2560-2217
• Microsoft Information Hotline: (852) 2804-4234
• Personal Technical Support: (852) 2804-4222
• Professional Technical Support: (852) 2804-4288

Hungary

Microsoft Hungary

• Phone: (36) (1) 437-2800
• Fax: (36) (1) 437-2899
• Customer Services: (36) (1) 267-4636 (2MSINFO
• Technical Support: (36) (1) 267-7846 (2MSSUGO)

Iceland

See Denmark.

India

Microsoft India

• Phone: (91) (80) 559-5733;   (91) (11) 629-4600,629-4601;   (91) (22) 285-0193
• Fax: (91) (80) 559-7133;   (91) (11) 629-2650

Indonesia

Microsoft Indonesia - Jakarta

Technical Support

• Phone: (62) (21) 570 42 54
• Fax: (62) (21) 520 81 22

Ireland

Technical Support

• Phone: 706 5353

See also United Kingdom.

Israel

Microsoft Israel Ltd.

Reception

• Phone: (972) -(9) 952-5353
• Fax: (972) -(9) 952-5333

Customer Service and Information Center

• Phone: (972) -(9) -952-5400
• Fax: (972) -(9) -952-5411

Technical Free Support for Windows and Office

• Phone: (972) -(9) -952-5400
• Fax: (972) -(9) -952-5403

Italy

Microsoft Srl

• Phone: (39) (2) 70-398-398
• Fax: (39) (2) 7039-2020

Microsoft Rome Office

• Phone: (39) (6) 5095-01
• Fax: (39) (6) 5095-0600
• Customer Service (New product information, product literature): (39) (2) 70-398-398
• Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
• Technical Support: (39) (2) 70-398-398
• Microsoft Consulting Service: (39) (2) 70-398-398

Japan

Microsoft Company Ltd.

• Technical Support (Standard Support): (81) (3) 5354-4500
• Technical Support Options/ Support Contract: (81) (3) 5354-4700

Channel Marketing Information Center (Presales Product Support):

• Tokyo Phone: (81) (3) 5454-2300
• Osaka Phone: (81) (6) 6245-6995

Customer Service Phone (Version upgrade/Registration):

• Phone: (81) (48) 226-5500
• Fax: (81) (48) 226-5511

Kazakhstan

See Russia.

Kingdom of Saudi Arabia

• Phone: (966) -(1) 488-1165
• Fax: (966) -(1) 488-1576

Technical Support (Personal Operating System and Desktop Applications only)

• Phone: (800) 124 0500 (toll-free within Saudi Arabia)
• Fax: (966) -(1) 4740576

Kyrgyzstan

See Russia.

Korea

Microsoft CH

• Phone: (82) (2) 531-4500
• Fax: (82) (2) 531-1724
• Game and Hardware Service Center: (080) 645-1000 (toll free domestic only)
• Customer Satisfaction Center: (080) 985-2000 (toll free domestic only) (82) (2) 558-8161
• Technical Support Center: (82) (2) 508-0040
• Microsoft FastTips: (82) (2) 3453-7555
• Support Sales: (82) (2) 531-4544

Kuwait

PO Box 5244 13053 Safat

• Tel: (965) 243-0248
• Fax: (965) 243-0249
• Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools ONLY): (965) 243-1071

Latin America

Microsoft Latin American Headquarters (U.S.)

• Phone: (305) 489-4800
• Fax: (305) 491-1616
• Customer Service: (425) 936-8661
• Technical Support: (214) 714-9100

Liechtenstein

See Switzerland.

Luxembourg

Microsoft NV

• Phone: (32) (2) 730 39 11
• Microsoft Support Network Information Center: (31) -(800) 9977-57
• TechNet Subscription: (353) -(1) 703 8738
• MSDN Subscription: (353) -(1) 708-8690
• Microsoft Information Center: (32) -(2) 481 52 52
• Bulletin Board: (32) (2) 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)

Technical Support

• (32) (2) 513 32 74 (Dutch speaking)
• (32) (2) 502 34 32 (English speaking)
• (32) (2) 513 22 68 (French speaking)

Malaysia

Microsoft (Malaysia) Sdn Bhd:

• Phone: (6) (03) 757-2266
• Fax: (6) (03) 757-2265

Customer Services

• Phone: Toll-free - (1) -(800) 88-3249
• Fax: (6) (03) 758-5011

Technical Support

• Phone: (6) (03) 793-9595
• Fax: (6) (03) 295-2065

México

Microsoft México, S.A. de C.V.

• Atencion a Distribuidores: 267-2110
• Atencion a Clientes: 265-3380
• Soporte Sistemas Operativos y Applicaciones de Escritorio: 265-3399
• Soporte de Servidores y Herramientas de Desarrollo: 267-2190
• Fast Tips: (52)(5) 2612199
• Microsoft BBS: 628-6200/02 MSMEXICO

Middle East

Microsoft Middle East

• Phone: (971) (4) 397 3888
• Fax: (971) (4) 397 2244

Technical Support (Personal Operating Systems and Desktop Applications ONLY)

• Phone: (971) (4) 397 5443
• Fax: (971) (4) 397 2304
• E-mail: mswsgulf@microsoft.com

Customer Service Center (Version upgrade / TechNet and MSDN subscription)

• Phone: (971) (4) 299 5082
• Fax: (971) (4) 299 5097

Morocco

Microsoft Afrique du Nord et de l'Ouest

• Phone: (212) (2) 95 80 80
• Fax: (212) (2) 95 85 85

Netherlands, The

Jaar 2000 informatie centrum

• Netherlands: (020) 5001033
• Belgium: (32) -(2) 7043000
• Luxemburg: (32) -(2) 5139979

Product Support and Services

• Netherlands (Dutch): (020) 5001005
• Netherlands (English): (020) 5001053
• Belgium (Dutch): (32) (2) 513 31 13
• Belgium (French): (32) (2) 513 22 68
• Belgium (English): (32) (2) 502 34 32
• Luxemburg (French): (32) (2) 513 2268
• Luxemburg (English): (32) (2) 502 3432

Microsoft Consulting Services Benelux

Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005

Information Services and Subscriptions

• TechNet
  • Netherlands: (020) 5001035
  • Belgium: (32) (2) 5022176
  • Luxemburg: (32) (2) 5022176
• Microsoft Developer Network
  • Netherlands: (020) 5001037
  • Belgium: (32) (2) 5138684
  • Luxemburg: (32) (2) 5138684

New Zealand

Microsoft New Zealand Ltd

• Phone: (64) (9) 357-5800
• Fax: (64) (9) 357-0868

Technical Support

• Phone: (64) (9) 357-5575
• Fax: (64) (9) 357-5577

Northern Ireland

See United Kingdom.

Norway

Microsoft Norway AS

• Phone: (47) (22) 02 25 00
• Fax: (47) (22) 95 06 64

Technical Support

• Standard: (47) (22) 02 25 50
• Priority: (47) (22) 02 25 45
• Premier: (47) (22) 02 25 46
• Microsoft Sales Support: (47) (22) 02 25 80
• Microsoft MSDL: (47) (22) 18 22 09
• Microsoft FastTips: (47) (22) 02 25 70 (Document 404040 in FastTips contains detailed instructions)

Panama

• Technical Support/Soporte Tecnico: (506) 298 2020
• Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
• Customer Service/Centro de Servicios: (506) 298 2000
• Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Papua New Guinea

See Australia.

Paraguay

See Uruguay.

Perú

• Phone: (511) 421-1200
• Fax (511) 421-7307
• Technical Support: (511) 215-5002;   (511) 215-5005

Philippines

• Phone: (632) 811-0062

Technical Support

• Phone: (632) 892-2295/2495
• Fax: (632) 813-2493

Poland

Microsoft Sp. z o.o.

• Phone: (48) -(22) 661-54-00
• Fax: (48) -(22) 661-54-34
• Information Service: (48) -(22) 865-99-33
• Technical Support: (48) -(22) 865-99-66

Portugal

Microsoft Portugal MSFT, Lda.

• Phone: (351) (1) 4409200
• Fax: (351) (1) 4412101

Technical Support

• Standard Support: (351) (1) 4409280
• Fax: (351) (1) 4411655

Puerto Rico

• Soporte Tecnico: (408) 953 8086
• Support E-Mail/Correo Electronico Para Soporte Tecnico: mscarsup
• Customer Service/Centro de Servicios: (800) 297 5982 for area codes 787 and 809 only
• Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Romania

Microsoft s.r.l.

• Phone: (40) (1) 222 90 16
• Fax: (40) (1) 222 90 12
• Technical Support: (40) (1) 312 09 48

Russia

Microsoft Z.A.O.

Microsoft Information Center Phone

• Moscow: (7) (095) 916-7171
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305101

Microsoft Information Center Fax

• Moscow: (7) (095) 916-7112

Technical Support Phone

• Moscow: (7) (095) 745-5445
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305102

Technical Support Fax

• Moscow: (7) (095) 916-7112

Saudi Arabia

• Phone: (966) (1) 218-0808
• Fax: (966) (1) 218-0809

Technical Support (Personal Operating System and Desktop Applications only)

• Phone: (800) 124-2255 (toll free within Saudi Arabia)
• Fax: (800) 124-2255 (Press 2 to send a fax)

Scotland

See United Kingdom.

Singapore

Microsoft Singapore Pte. Ltd.

• Phone: (65) 337-6088
• Fax: (65) 337-6788
• Customer Services Phone: (65) 324-5255
• Customer Services Fax: (65) 324-6181
• Product Support Services Phone: (65) 378-3600
• Product Support Services Fax: (65) 378-3662

Slovakia

Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava SLOVAK REPUBLIC

• Phone: (421) -(7) 5341 9841
• Fax: (421) -(7) 5341 9840
• Hotline: (421) -(7) 67 296 296
• Infoservice: (421) -(7) 67 296 297
• Y2K Infoservice: (421) -(7) 67 296 200

Slovenia

Microsoft d.o.o.

• Phone: (386) (61) 1 800 800
• Fax: (386) (61) 1 800 822
• Technical Support: (386) (61) 185 3449

South Africa

Microsoft South Africa All services.

• Phone: (27) (11) 257 0000; or 0860225567 (inside South Africa)
• Fax: (27) (11) 257 0257
• Technical Support Fax: (27) (11) 257-0424

South East Africa and Indian Ocean Islands

See South Africa.

Spain

Microsoft Iberica SRL

Inside Spain

• Phone: (902) 197 198
• Fax: (91) 803 8310
• Technical Support: (902) 197 198
• Customer Service: (902) 197 198
• Fax Back Telephone: (902) 197 198

Outside Spain

• Phone: (34) (91) 353 69 60
• Fax: (34) (91) 803 8310
• Technical Support: (34) (91) 353 69 60
• Customer Service: (34) (91) 353 69 60
• Fax Back Telephone: (34) (91) 353 69 60

Sweden

Microsoft AB

• Phone: (46) (0) (8) 752 56 00
• Fax: (46) (0) (8) 750 51 58

Technical Support

• Standard: (46) (0) (8) 752 09 29
• Priority: (46) (0) (8) 751 09 80
• Premier: (46) (0) (8) 632 57 01
• Sales Support: (46) (0) 8 752 56 30

Switzerland

Microsoft ( Schweiz ) GmbH
Richtistrasse 3
8304 Wallisellen/ZH *0848 22 44 88

• Customer Service Phone: (0848) 858-868
• Fax: *043 456 44 44

Support

• Standard Technical Support (German speaking): *0848 802 255
• Standard Technical Support (French speaking): *0848 800 255
• Standard Technical Support (Italian speaking): *0848 801 255

Tajikistan

See Russia.

Taiwan

Microsoft Taiwan Corp.

• Phone: (886) (2) 2504-3122
• Fax: (886) (2) 2504-3121

Technical Support

• Phone: (886) (2) 2508-9501
• Fax: (886) (2) 2508-9575

Thailand

Microsoft (Thailand) Limited

• Phone: (662) 266-3300
• Fax: (662) 266-3310

Product Support

• Phone: (662) 613-7208 through 11
• Fax: (662) 613-7198

Turkey

Microsoft Turkey

• Phone: (90) (212) 258 59 98
• Fax: (90) (212) 258 59 54

Support Hotline

• Phone: (90) (212) 275 2466
• Fax: (90) (212) 272 7755

Turkmenistan

See Russia.

United Kingdom

Microsoft Limited

• Phone: (0870) 60 10 100
• Fax: (0870) 60 20 100

Microsoft Product Support Services

• Desktop Applications, Home Products, Personal Operating Systems, and Hardware: (0870) 50 10 100
• Developer Products: (0870) 50 10 200
• Business Systems: (0870) 50 10 300
• Pre-Sales Information: Microsoft Connection (0345) 00 2000

Customers phoning from Ireland should dial 706 5353 for technical support.

Uruguay

Technical Support

• Phone: (598) (2) 774934
• Fax: (598) (2) 774935

Uzbekistan

See Russia.

Venezuela

Corporation MS 90 de Venezuela S.A.

• Fax: (582) 265-0863
• Technical Support: (582) 993-6755
• Other information: (582) 265-9922

Wales

See United Kingdom.

©2004 Microsoft Corporation. All rights reserved. Portions ©1995–2001 NetIQ Corporation.

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