Get Message

The Get Message object will query the OpenView Operations for messages that match the filter that you specify.

How it is used

You can use the Get Message object to retrieve a message and replicate the information in a trouble ticketing system.

Configuration

To configure the Get Message object you need to know the criteria that will specify the messages that you are retrieving.

Details tab

 

Filters

The list shows all the OpenView Operations message filters that you have configured. To edit or remove a filter, select the item and click Edit or Remove respectively. To add a filter, see the instructions below.

Custom Message Attributes

You can add custom message attributes to the Get Message object, and to HP OpenView Operations. In HP OpenView Operations, each custom message attribute that you add becomes a Published Data item and takes the name that you assign to that attribute. 1. Click the Custom Message Attributes button. The Custom Message Attributes dialog appears. 2. Click Add. The Custom Message Attribute dialog appears. 3. In the Name field, type the name for the custom message attribute. 4. Click OK. The Custom Message Attributes dialog appears. 5. Click OK. The Get Message Properties dialog appears. 6. Create a filter according to the instructions below. The attribute that you created appears in the Field drop-down list. Note: You can remove the custom message attribute from the Get Message object, but you cannot remove it from HP OpenView Operations.

To add a filter:

1.	Click Add. The Message Filter dialog appears.

2.	From the Field drop-down list, select the field that you want to search in.

3.	From the Relation drop-down list, select the type of relation that you want to use in your search.

4.	In the Value field, type or select the value that will be compared to the item that you selected from the Field drop-down list and click OK. The filter is added to the list.

Available Published Data

 

Name	Description
Number of Messages	The number of messages that matched the filter.
OVO Operator	The operator user that created the message.
OVO Server	The OpenView Operations server where the message was read from.
Message Id	The Id of the message that was retrieved.
Message severity	The severity of the message that was retrieved.
Number of annotations	The number of annotations assigned to the message that was retrieved.
Application	The application where the message originated.
Message group	The OpenView Operations Message Group that the message belongs to.
Message key	The key of the message.
Number of duplicate messages	The number of copies of the message that was retrieved.
Node	The managed node where the message originated.
Owned by	The owner of the message.
Service name	The name of the service.
Object	The object within the application that generated the message.
Creation time	The time and date that the message was created.
Receive time	The time and date that the management server received the message.
Automatic action status	The status of the automatic action running against the message retrieved.
Operator action status	The status of the Operator initiated action running against the message retrieved.
Message source type	The source type of the message retrieved.
Time owned	The time that an Operator took ownership of the message retrieved.
Message status	The status of the message retrieved.
Acknowledge time	The date and time that the message was acknowledged.
Message text	The description text of the message.
Message source	The source of the message.
Original message	The text of the message when it was created.
Message type	The type of the message.
Acknowledged by	The name of the Operator that acknowledged the message.
Escalated by	The name of the Operator that escalated the message.
Time last received	The date and time that the last duplicate message was received.
Automatic action auto acknowledge	The setting that determines whether the message will be automatically acknowledged after the automatic action has been run.
Automatic action annotations	The setting that determines whether annotations will be added to the message when the automatic action has started and finished.
Operator action auto acknowledge	The setting that determines whether the message will be automatically acknowledged after an Operator initiated action has been run.
Operator action annotations	The setting that determines whether annotations will be added to the message when the Operator initiated action has started and finished.
Escalated	Indicates whether the message has been escalated.
Escalation server	The name of the server where the message was escalated.
Notification	The notification status of the message.
Trouble ticket forwarding	The setting that determines whether a trouble ticket should be opened on the associated trouble ticket system for the message.
Trouble ticket acknowledge	The setting that determines if the message should be acknowledged when it is sent to the trouble ticket system.
Forwarded	The management server where the message was forwarded.
Node generated	The name of the node where the event occurred that generated the message.
Original message Id	The ID of the message when it was created.

Common Published Data

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