Update CI Instance
The Update CI Instance object is
used to make changes to an existing configuration item
instance.
How it is used
Use the Update CI Instance object to
change one or more attributes associated with a configuration
item.
Configuration
To configure the Update CI Instance
object, you will need to know the name of the BMC Atrium CMDB
connection and form name that you want to use, the ID number of the
configuration instance that you want to update, and the field names
in the configuration instance that you want to change.
Details tab
Connection
|
Type the name of the connection
that you want to use, or click the ellipsis button (...) and browse for it. Select the
connection from the Item
Selection dialog.
|
Form
|
Type the name of the BMC Atrium
CMDB form that contains the fields that you want to update, or
click the ellipsis button (...) and browse for it. Select the form
name from the Form
Selection dialog. See below for instructions on configuring
BMC Atrium CMDB fields.
|
ID
|
Type the request ID number of
the request that you want to update, or insert a Published Data
item that represents a group of requests that you want to change in
one operation.
|
Select fields
|
To add fields that you want to
update, click the Select
fields button. Select the fields that you want to use from
the Available fields list, and click >> to move them to the
Selected fields list. The
optional fields appear in the list below the Form field. See below for instructions
on configuring BMC Atrium CMDB fields.
|
Select Published Data
|
To select the fields that will
be published by this object as Published Data items, click the
Select Published Data
button. Select the fields that you want to use from the
Available fields list, and
click >> to move them
to the Selected fields
list.
|
Configuring BMC Atrium CMDB
fields
After you have selected the BMC
Atrium CMDB form that you want to update an instance for, and have
added the optional fields that you want to update, the fields
appear below the Form
field. You must configure them with the updated information that
will populate the instance.
To configure BMC Atrium
CMDB fields:
1.
|
In the field list, click in the
field to the right of the field name.
|
2.
|
Do any of the following in the
field:
|
•
|
Insert a Remedy Keyword.
|
•
|
Insert an Opalis Published Data
item.
|
•
|
Insert an Opalis
Variable.
|
•
|
Type a value. Use the
appropriate data type for the information that you type into the
field.
|
•
|
If an ellipsis button
(...) appears, you can
click the ellipsis button and select the value from the
Item Selection dialog.
Items in this list are dynamically generated. Their content depends
on how BMC Atrium CMDB is customized at your organization.
|
3.
|
Repeat these steps for each item
in the field list.
|
Available Published Data
You select the BMC Atrium CMDB
fields that will be published as Published Data items by this
object by clicking the Select
Published Data button. This prevents overloading of the
Opalis Datastore. See above for instructions.