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Opalis Integration Pack for CA Unicenter Service Desk > Objects > Monitor Unit

Monitor Unit
The Monitor Unit object is used to watch for new units of support that appear in the CA Unicenter Service Desk database.
How it is used
Use the Monitor Unit object to watch for new units of support that appear in the CA Unicenter Service Desk database and send an email, make an announcement, or assign the new unit of support to a person for resolution in response.
Configuration
To configure the Monitor Unit object you need to know the name of the connection that you want to use, the unit of support type, and details of the type of unit that you want to monitor.
Details tab
 
Connection
Click the ellipsis (...) button. From the Item Selection dialog, select the connection that you want to use and click OK.
Unit type
Click the ellipsis (...) button. From the Item Selection dialog, select the unit of support type that you want to monitor for and click OK.
Trigger
Select which types of units will trigger this object when they are found:
New records – Only trigger this object when new units of support are found in the database.
Updated records – Only trigger this object when updated units of support are found in the database.
Check both check boxes to trigger this object if either new or updated units of support are found in the database.
Filters
The list displays all the filters that you have created to monitor units of support from the CA Unicenter Service Desk Server. To remove or edit a filter, select it and click Remove or Edit respectively. To add a filter, see the instructions below.
To add a filter:
1.
Click Add. The Add Filter dialog appears.
2.
From the Field drop-down list, select the field that you want to search in.
3.
From the Relation drop-down list, select the relation that you will use to compare for your search.
4.
In the Value field, type the value that you will search for in field that you selected.
Note: The wildcards * and ? are not supported in this Integration Pack. Instead, use % to substitute any sub-string, and _ to substitute any character.
Available Published Data
The Published Data that is published by this object depends on the following factors:
The connection and unit of support type that you select for this object. Each unit of support type publishes different Published Data items according to how CA Unicenter Service Desk is configured at your organization.
The connection and unit of support type that you select for the object where you will publish the Published Data must be the same as what you select for this object. Otherwise, the Published Data items will not appear in the subsequent object.
Customizations to your CA Unicenter Service Desk configuration. The names of Published Data items are taken from the names that your organization assigns to the fields in CA Unicenter Service Desk and will be different for each customer.
In addition to the Published Data items generated from CA Unicenter Service Desk, this object generates the following item:
 
Name
Description
Unit count
Number of units of support that have been found.
Common Published Data