Monitor Unit
The Monitor Unit object is used to
watch for new units of support that appear in the CA Unicenter
Service Desk database.
How it is used
Use the Monitor Unit object to watch
for new units of support that appear in the CA Unicenter Service
Desk database and send an email, make an announcement, or assign
the new unit of support to a person for resolution in
response.
Configuration
To configure the Monitor Unit object
you need to know the name of the connection that you want to use,
the unit of support type, and details of the type of unit that you
want to monitor.
Details tab
Connection
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the connection that you want to use and click OK.
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Unit type
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the unit of support type that you want to monitor for and
click OK.
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Trigger
|
Select which types of units
will trigger this object when they are found:
•
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New
records – Only trigger this object when new units of support
are found in the database.
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•
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Updated records – Only trigger this
object when updated units of support are found in the
database.
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•
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Check both check boxes to trigger
this object if either new or updated units of support are found in
the database.
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Filters
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The list displays all the
filters that you have created to monitor units of support from the
CA Unicenter Service Desk Server. To remove or edit a filter,
select it and click Remove
or Edit respectively. To
add a filter, see the instructions below.
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To add a filter:
1.
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Click Add. The Add Filter dialog appears.
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2.
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From the Field drop-down list, select the field
that you want to search in.
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3.
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From the Relation drop-down list, select the
relation that you will use to compare for your search.
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4.
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In the Value field, type the value that you
will search for in field that you selected.
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Note: The wildcards * and ? are not
supported in this Integration Pack. Instead, use % to substitute
any sub-string, and _ to substitute any character.
Available Published Data
The Published Data that is published
by this object depends on the following factors:
•
|
The connection and unit of support
type that you select for this object. Each unit of support type
publishes different Published Data items according to how CA
Unicenter Service Desk is configured at your organization.
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•
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The connection and unit of support
type that you select for the object where you will publish the
Published Data must be the same as what you select for this object.
Otherwise, the Published Data items will not appear in the
subsequent object.
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•
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Customizations to your CA Unicenter
Service Desk configuration. The names of Published Data items are
taken from the names that your organization assigns to the fields
in CA Unicenter Service Desk and will be different for each
customer.
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In addition to the Published Data
items generated from CA Unicenter Service Desk, this object
generates the following item:
Name
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Description
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Unit count
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Number of units of support that
have been found.
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