Get Unit
The Get Unit object is used to
retrieve existing units of support according to filter criteria
that you specify.
How it is used
Use the Get Unit object to find
other units of support submitted by the same user when they submit
an email request.
Configuration
To configure the Get Unit object,
you need to know the name of the connection that you want to use,
the unit of support type, and details of the unit that you want to
retrieve.
Details tab
Connection
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the connection that you want to use and click OK.
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Unit type
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the unit of support type that you want to get and click
OK.
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Filters
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The list displays all the
filters that you have created to retrieve units of support from the
CA Unicenter Service Desk Server. To remove or edit a filter,
select it and click Remove
or Edit respectively. To
add a filter, see the instructions below.
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To add a filter:
1.
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Click Add. The Add Filter dialog appears.
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2.
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From the Field drop-down list, select the field
that you want to search in.
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3.
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From the Relation drop-down list, select the
relation that you will use to compare for your search.
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4.
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In the Value field, type the value that you
will search for in field that you selected.
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Note: The wildcards * and ? are not
supported in this Integration Pack. Instead, use % to substitute
any sub-string, and _ to substitute any character.
Available Published Data
The Published Data that is published
by this object depends on the following factors:
•
|
The connection and unit of support
type that you select for this object. Each unit of support type
publishes different Published Data items according to how CA
Unicenter Service Desk is configured at your organization.
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•
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The connection and unit of support
type that you select for the object where you will publish the
Published Data must be the same as what you select for this object.
Otherwise, the Published Data items will not appear in the
subsequent object.
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•
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Customizations to your CA Unicenter
Service Desk configuration. The names of Published Data items are
taken from the names that your organization assigns to the fields
in CA Unicenter Service Desk and will be different for each
customer.
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