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Opalis Integration Pack for CA Unicenter Service Desk > Objects > Get Unit

Get Unit
The Get Unit object is used to retrieve existing units of support according to filter criteria that you specify.
How it is used
Use the Get Unit object to find other units of support submitted by the same user when they submit an email request.
Configuration
To configure the Get Unit object, you need to know the name of the connection that you want to use, the unit of support type, and details of the unit that you want to retrieve.
Details tab
 
Connection
Click the ellipsis (...) button. From the Item Selection dialog, select the connection that you want to use and click OK.
Unit type
Click the ellipsis (...) button. From the Item Selection dialog, select the unit of support type that you want to get and click OK.
Filters
The list displays all the filters that you have created to retrieve units of support from the CA Unicenter Service Desk Server. To remove or edit a filter, select it and click Remove or Edit respectively. To add a filter, see the instructions below.
To add a filter:
1.
Click Add. The Add Filter dialog appears.
2.
From the Field drop-down list, select the field that you want to search in.
3.
From the Relation drop-down list, select the relation that you will use to compare for your search.
4.
In the Value field, type the value that you will search for in field that you selected.
Note: The wildcards * and ? are not supported in this Integration Pack. Instead, use % to substitute any sub-string, and _ to substitute any character.
Available Published Data
The Published Data that is published by this object depends on the following factors:
The connection and unit of support type that you select for this object. Each unit of support type publishes different Published Data items according to how CA Unicenter Service Desk is configured at your organization.
The connection and unit of support type that you select for the object where you will publish the Published Data must be the same as what you select for this object. Otherwise, the Published Data items will not appear in the subsequent object.
Customizations to your CA Unicenter Service Desk configuration. The names of Published Data items are taken from the names that your organization assigns to the fields in CA Unicenter Service Desk and will be different for each customer.
Common Published Data