Configuring CA Unicenter Service
Desk Server Options
Before you can use the Integration
Pack for CA Unicenter Service Desk, you must configure the
authentication parameters to access the CA Unicenter Service Desk
Server that the Opalis Integration Server Client will use when
running objects from this Integration Pack.
To configure CA Unicenter
Service Desk Server options:
1.
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In the Opalis Integration Server
Client, click the Options
menu, and select CA
Unicenter Service Desk. The
CA Unicenter Service Desk
Settings dialog appears.
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2.
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Click Add. The Connection Settings dialog
appears.
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3.
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In the Name field, type a name for the
connection that you are creating.
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4.
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In the Server field, type the name of the CA
Unicenter Service Desk Server machine. Do not type the http:// before the server name.
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5.
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In the Port field, type the port that the
server uses if it is different than 80. Otherwise, do not change
this value.
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6.
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In the User name field, type the user name
that you will use to connect to the CA Unicenter Service Desk
Server. This user name must have sufficient access permissions on
the CA Unicenter Service Desk to enable the objects in this
Integration Pack to work.
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7.
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In the Password field, type the password that
corresponds with the user name for the CA Unicenter Service Desk
Server.
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8.
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In the Path field, type a path if you are
accessing a non-default path. Otherwise, do not change this
value.
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9.
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To communicate with the CA
Unicenter Service Desk Server securely using SSL, check the
Secure check box. If you
check this check box, you must change the value in the Port field to the port that your server
uses for SSL communications. Additionally, when this check box is
checked, the Integration Pack automatically adds https:// before the server name for the
URL.
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11.
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On the CA Unicenter Service Desk Settings
dialog, select the connection that you just created in the list and
click Test Connection to
verify the connection.
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Customizing field names
The objects in this Integration Pack
use a default set of field names taken from default names used by
CA Unicenter Service Desk. They are stored in the files
CAServiceDeskSchema_v6.xml
and CAServiceDeskSchema_v11_ITIL.xml, which
are included with this Integration Pack. Use the version of the
file that matches the CA Unicenter Service Desk version that you
are using.
However, CA Unicenter Service Desk
enables your organization to customize many field names and to add
new unit of support types.
To support this ability to customize
CA Unicenter Service Desk, this Integration Pack enables you to
edit the CAServiceDeskSchema_v6.xml or
CAServiceDeskSchema_v11_ITIL.xml files.
You can replace the default field names with customized ones, and
you can add the additional unit of support types that your
organization works with.
To replace default values with new
ones and add unit of support types, edit the
CAServiceDeskSchema_v6.xml or
CAServiceDeskSchema_v11_ITIL.xml files
directly, then perform the steps in the
To apply customizations:
section below.
At any time, you can revoke these
customizations and return to using the default names. To revoke
these customizations, perform the steps in the
To revoke customizations:
section below.
To apply
customizations:
1.
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To apply the same customizations to
this Integration Pack that you have already applied to CA Unicenter
Service Desk, click Apply
customizations and find the xml file that contains the
customizations. Verify that you select the version of the file that
matches the CA Unicenter Service Desk version that you are using.
Click Open.
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2.
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On the Attention prompt, click Yes to apply the customizations.
Previous customizations will be overwritten.
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3.
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On the Success prompt, click OK.
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4.
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On the CA Unicenter Service Desk Connection
dialog, click OK. The
customizations are applied.
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To revoke
customizations:
1.
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To revoke customizations and restore
default settings, click Revoke
customizations.
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2.
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On the Attention prompt, click Yes. The customizations are revoked and
replaced with default settings.
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