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Opalis Integration Pack for CA Unicenter Service Desk > Configuring CA Unicenter Service Desk Server Options

Configuring CA Unicenter Service Desk Server Options
Before you can use the Integration Pack for CA Unicenter Service Desk, you must configure the authentication parameters to access the CA Unicenter Service Desk Server that the Opalis Integration Server Client will use when running objects from this Integration Pack.
To configure CA Unicenter Service Desk Server options:
1.
In the Opalis Integration Server Client, click the Options menu, and select CA Unicenter Service Desk. The CA Unicenter Service Desk Settings dialog appears.
2.
Click Add. The Connection Settings dialog appears.
3.
In the Name field, type a name for the connection that you are creating.
4.
In the Server field, type the name of the CA Unicenter Service Desk Server machine. Do not type the http:// before the server name.
5.
In the Port field, type the port that the server uses if it is different than 80. Otherwise, do not change this value.
6.
In the User name field, type the user name that you will use to connect to the CA Unicenter Service Desk Server. This user name must have sufficient access permissions on the CA Unicenter Service Desk to enable the objects in this Integration Pack to work.
7.
In the Password field, type the password that corresponds with the user name for the CA Unicenter Service Desk Server.
8.
In the Path field, type a path if you are accessing a non-default path. Otherwise, do not change this value.
9.
To communicate with the CA Unicenter Service Desk Server securely using SSL, check the Secure check box. If you check this check box, you must change the value in the Port field to the port that your server uses for SSL communications. Additionally, when this check box is checked, the Integration Pack automatically adds https:// before the server name for the URL.
10.
Click OK.
11.
On the CA Unicenter Service Desk Settings dialog, select the connection that you just created in the list and click Test Connection to verify the connection.
Customizing field names
The objects in this Integration Pack use a default set of field names taken from default names used by CA Unicenter Service Desk. They are stored in the files CAServiceDeskSchema_v6.xml and CAServiceDeskSchema_v11_ITIL.xml, which are included with this Integration Pack. Use the version of the file that matches the CA Unicenter Service Desk version that you are using.
However, CA Unicenter Service Desk enables your organization to customize many field names and to add new unit of support types.
To support this ability to customize CA Unicenter Service Desk, this Integration Pack enables you to edit the CAServiceDeskSchema_v6.xml or CAServiceDeskSchema_v11_ITIL.xml files. You can replace the default field names with customized ones, and you can add the additional unit of support types that your organization works with.
To replace default values with new ones and add unit of support types, edit the CAServiceDeskSchema_v6.xml or CAServiceDeskSchema_v11_ITIL.xml files directly, then perform the steps in the To apply customizations: section below.
At any time, you can revoke these customizations and return to using the default names. To revoke these customizations, perform the steps in the To revoke customizations: section below.
To apply customizations:
1.
To apply the same customizations to this Integration Pack that you have already applied to CA Unicenter Service Desk, click Apply customizations and find the xml file that contains the customizations. Verify that you select the version of the file that matches the CA Unicenter Service Desk version that you are using. Click Open.
2.
On the Attention prompt, click Yes to apply the customizations. Previous customizations will be overwritten.
3.
On the Success prompt, click OK.
4.
On the CA Unicenter Service Desk Connection dialog, click OK. The customizations are applied.
To revoke customizations:
1.
To revoke customizations and restore default settings, click Revoke customizations.
2.
On the Attention prompt, click Yes. The customizations are revoked and replaced with default settings.