Close/Delete Unit

The Close/Delete Unit object is used to change the status of issue, request, or change units of support to Closed and to delete all other types of units of support from the CA Unicenter Service Desk database.

Note: Announcement, Change Order Workflow Task, and Issue Workflow Task units of support are not supported by this object.

How it is used

Use the Close/Delete Unit object to close or delete the unit of support when the action required in an issue has been completed.

Configuration

To configure the Close/Delete Unit object, you need to know the name of the connection that you want to use, the unit of support type, and details of the type of unit that you want to close or delete.

Details tab

 

Connection	Click the ellipsis (...) button. From the Item Selection dialog, select the connection that you want to use and click OK.
Unit type	Click the ellipsis (...) button. From the Item Selection dialog, select the unit of support type that you want to close or delete and click OK.
is equal to	When you select a unit of support type, its identifier field name appears in the field to the left. In the is equal to field, do one of the following: • Type the identifier of the unit of support that you want to close or delete. • Insert the Execution Data for an identifier published from another object for the unit of support that you want to close or delete.

Available Published Data

The Published Data that is published by this object depends on the following factors:

•	The connection and unit of support type that you select for this object. Each unit of support type publishes different Published Data items according to how CA Unicenter Service Desk is configured at your organization.

•	The connection and unit of support type that you select for the object where you will publish the Published Data must be the same as what you select for this object. Otherwise, the Published Data items will not appear in the subsequent object.

•	Customizations to your CA Unicenter Service Desk configuration. The names of Published Data items are taken from the names that your organization assigns to the fields in CA Unicenter Service Desk and will be different for each customer.

Common Published Data