Close/Delete Unit
The Close/Delete Unit object is used
to change the status of issue, request, or change units of support
to Closed and to delete all other types of units of support from
the CA Unicenter Service Desk database.
Note: Announcement, Change Order
Workflow Task, and Issue Workflow Task units of support are not
supported by this object.
How it is used
Use the Close/Delete Unit object to
close or delete the unit of support when the action required in an
issue has been completed.
Configuration
To configure the Close/Delete Unit
object, you need to know the name of the connection that you want
to use, the unit of support type, and details of the type of unit
that you want to close or delete.
Details tab
Connection
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the connection that you want to use and click OK.
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Unit type
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Click the ellipsis
(...) button. From the
Item Selection dialog,
select the unit of support type that you want to close or delete
and click OK.
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is equal to
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When you select a unit of
support type, its identifier field name appears in the field to the
left. In the is equal to field, do one of the following:
•
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Type the identifier of the unit
of support that you want to close or delete.
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•
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Insert the Execution Data for an
identifier published from another object for the unit of support
that you want to close or delete.
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Available Published Data
The Published Data that is published
by this object depends on the following factors:
•
|
The connection and unit of support
type that you select for this object. Each unit of support type
publishes different Published Data items according to how CA
Unicenter Service Desk is configured at your organization.
|
•
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The connection and unit of support
type that you select for the object where you will publish the
Published Data must be the same as what you select for this object.
Otherwise, the Published Data items will not appear in the
subsequent object.
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•
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Customizations to your CA Unicenter
Service Desk configuration. The names of Published Data items are
taken from the names that your organization assigns to the fields
in CA Unicenter Service Desk and will be different for each
customer.
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