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Opalis Integration Pack for HP OpenView Operations Service Desk > Objects > Update Service Call

Update Service Call
The Update Service Call object enables you to make changes to or close existing service calls.
How it is used
Use the Update Service Call object to add information to a service call that provides an audit trail of the steps that were taken to fulfill the request.
Configuration
To configure the Update Service Call object you need to know the ID of the service call that you are updating.
Details tab
 
ID
Type the ID of the service call that you are updating, or insert a Published Data item.
To add or remove fields that will be modified:
1.
Click Select Fields. The Select Fields dialog appears.
2.
Select the fields that you want to make configurable in the Available fields list and click >> to add them to the Selected fields list.
3.
To remove fields that have already been added, select them in the Selected fields list and click <<.
Available Published Data
The common fields that are used as part of an HP OpenView Operations Service Desk service call are available as Published Data. The names of the Published Data items for each field reflect the names of each of the fields in the HP OpenView Operations Service Desk client.
 
Name
Description
Login server
The name of the HP OpenView Operations Service Desk computer.
Login port
The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username
The name of the user used to log in to the HP OpenView Operations Service Desk server.
Service call Actual finish
The time that the service call finished.
Service call Closure code
The closure code assigned to the service call.
Service call Description
The description of the service call.
Service call ID
The ID of the service call.
Service call Status
The status of the service call.
Common Published Data

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