Update Service Call

The Update Service Call object enables you to make changes to or close existing service calls.

How it is used

Use the Update Service Call object to add information to a service call that provides an audit trail of the steps that were taken to fulfill the request.

Configuration

To configure the Update Service Call object you need to know the ID of the service call that you are updating.

Details tab

 

ID	Type the ID of the service call that you are updating, or insert a Published Data item.

To add or remove fields that will be modified:

1.	Click Select Fields. The Select Fields dialog appears.

2.	Select the fields that you want to make configurable in the Available fields list and click >> to add them to the Selected fields list.

3.	To remove fields that have already been added, select them in the Selected fields list and click <<.

Available Published Data

The common fields that are used as part of an HP OpenView Operations Service Desk service call are available as Published Data. The names of the Published Data items for each field reflect the names of each of the fields in the HP OpenView Operations Service Desk client.

 

Name	Description
Login server	The name of the HP OpenView Operations Service Desk computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to log in to the HP OpenView Operations Service Desk server.
Service call Actual finish	The time that the service call finished.
Service call Closure code	The closure code assigned to the service call.
Service call Description	The description of the service call.
Service call ID	The ID of the service call.
Service call Status	The status of the service call.

Common Published Data