Previous Next
Opalis Integration Pack for HP OpenView Operations Service Desk > Connecting to the HP OpenView Service Desk Server

Connecting to the HP OpenView Service Desk Server
The Integration Pack for HP OpenView Operations Service Desk provides a single location to specify the connection information to your HP OpenView Operations Service Desk server. Any Policy running on the Action Server that you have configured uses the same connection information to communicate with the HP OpenView Operations Service Desk server.
To connect to the HP OpenView Operations Service Desk server:
1.
In the Opalis Integration Server Client, click the Options menu then click HP OpenView Operations Service Desk menu. The HP OpenView Operations Service Desk Settings dialog appears.
2.
In the Computer field, type the name of the computer that is running the HP OpenView Operations Service Desk server.
3.
In the Port field, type the port that is used to communicate with the HP OpenView Operations Service Desk server. The default value is 30999.
4.
In the User Name field, type the user that you will use to log into the HP OpenView Operations Service Desk server. It is important that the user has the rights to create, modify, and close HP OpenView Operations Service Desk incidents and service calls.
5.
In the Password field, type the password that is associated with User name that you specified.
6.
To test the connection that you configured, click Test Connection.
To use the Integration Pack for HP OpenView Operations Service Desk objects, the user that you specified must have View, Modify, and New permissions selected for incidents and service calls on the HP OpenView Operations Service Desk server.
Some fields may require specific permissions to allow the objects to create, update, close, monitor, and get incidents or service calls. Assign the specified user View and Modify permissions for any field that is being used by the Integration Pack for HP OpenView Operations Service Desk objects.
Refreshing the Field Cache
The Client keeps a list of each of the fields available in HP OpenView Operations Service Desk on the local computer. This list is called the field cache. If you modify settings of the fields on the HP OpenView Operations Service Desk server you must refresh the field cache to view those changes in the Client.
To refresh the field cache:
1.
Open the Opalis Integration Server Client.
2.
Select the Options menu then click HP OpenView Operations Service Desk. The HP OpenView Operations Service Desk Settings dialog appears.
3.
Click Refresh field cache.
Note: All connection information for the HP OpenView Operations Service Desk server must be properly configured and the user defined must be an Administrator on the HP OpenView Operations Service Desk computer before refreshing the field cache.

Previous Next