Preparing to Connect to HP
OpenView Service Desk
The Opalis Integration Pack for HP
OpenView Service Desk requires a file, web-api.jar, to be installed
from the HP OpenView Service Desk installation. This file is
different depending on the patches you have applied to your HP
OpenView Service Desk installation.
To
install web-api.jar:
1.
|
Deploy the Integration Pack to the
Action Servers and Clients that will use the Integration Pack. For
more information about deploying Integration Packs, see the Opalis
Integration Server Administrator Guide.
|
2.
|
Download the HP OpenView Service
Desk patch that matches the currently installed patch on your HP
OpenView Service Desk system. You can find patches at:
|
http://support.openview.hp.com/selfsolve/patches
3.
|
Open the patch files and find
the web-api.jar file located in the ‘api’ directory.
|
4.
|
Copy web-api.jar to Program
Files\Common Files\Opalis Software\Opalis Integration
Server\Extensions\Support\HP Service Desk on each Action Server and
Client that will be using the Integration Pack.
|