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Opalis Integration Pack for HP OpenView Operations Service Desk > Preparing to Connect to HP OpenView Service Desk

Preparing to Connect to HP OpenView Service Desk
The Opalis Integration Pack for HP OpenView Service Desk requires a file, web-api.jar, to be installed from the HP OpenView Service Desk installation. This file is different depending on the patches you have applied to your HP OpenView Service Desk installation.
To install web-api.jar:
1.
Deploy the Integration Pack to the Action Servers and Clients that will use the Integration Pack. For more information about deploying Integration Packs, see the Opalis Integration Server Administrator Guide.
2.
Download the HP OpenView Service Desk patch that matches the currently installed patch on your HP OpenView Service Desk system. You can find patches at:
http://support.openview.hp.com/selfsolve/patches
3.
Open the patch files and find the web-api.jar file located in the ‘api’ directory.
4.
Copy web-api.jar to Program Files\Common Files\Opalis Software\Opalis Integration Server\Extensions\Support\HP Service Desk on each Action Server and Client that will be using the Integration Pack.

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