Monitor Change

The Monitor Change object monitors HP OpenView Operations Service Desk for new or updated change items according to criteria that you specify.

How it is used

Use the Monitor Change object to trigger a Policy that automatically notifies a technician when a change item has been modified.

Configuration

To configure the Monitor Change object you need to know the details of the change items that trigger the Policy.

General tab

 

Trigger	• Select New Changes to trigger the Monitor Change object when new changes that match your criteria are created. • Select Updated Changes to trigger the Monitor Change object when existing change items that match your criteria are modified.
Filters	The list displays all HP OpenView Operations Service Desk incident filters that you have configured. To edit or remove a filter, select the item and click Edit or Remove respectively. To add a filter, see the instructions below.

To add a filter:

1.	Click Add. The Add Filter dialog appears.

2.	In the Field field, type the name of the field that you want to search in, or click the ellipsis button (...) and browse for it.

3.	From the Relation drop-down list, select the relation that you will use to compare for your search.

4.	In the Value field, type the value that you will search for in the item that you selected. Do not use quotation marks when specifying the value.

5.	Click OK. The filter appears in the list.

6.	To edit the filter, select it and click Edit. To remove the filter, select it and click Remove.

Note: When you specify a filter that uses the "Equals" relation, you cannot use any other filters for that field, nor add a filter with the "Equals" relation if you have already specified filters for that field.

Available Published Data

Common fields that are used as part of an HP OpenView Operations Service Desk change item are available as Published Data. The names of the Published Data items for each field reflect the names of the fields in the HP OpenView Operations Service Desk client.

 

Name	Description
Change count	The number of change items that were found.
Login server	The name of the HP OpenView Operations Service Desk server computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to login to the HP OpenView Operations Service Desk server.

Common Published Data

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