Get Change
The Get Change object retrieves
change items from HP OpenView Operations Service Desk according to
criteria that you specify.
How it is used
Use the Get Change object to
retrieve change items from HP OpenView Operations Service Desk and
replicate them in another ticketing system in your
organization.
Configuration
To configure the Get Change object
you need to know the properties of the change items that you are
retrieving.
Details tab
The list displays all filters that
you have configured.
To add a filter:
1.
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Click Add. The Add Filter dialog appears.
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2.
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In the Field field, type the name of the field
that you want to search in, or click the ellipsis button
(...) and browse for
it.
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3.
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From the Relation drop-down list, select the
relation that you will use to compare for your search.
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4.
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In the Value field, type the value that you
will search for in the item that you selected. Do not use quotation
marks when specifying the value.
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5.
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Click OK. The filter appears in the
list.
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6.
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To edit the filter, select it
and click Edit. To remove
the filter, select it and click Remove.
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Note: When you specify a filter that
uses the "Equals" relation, you cannot use any other filters for
that field, nor add a filter with the "Equals" relation if you have
already specified filters for that field.
Available Published Data
Common fields that are used as part
of an HP OpenView Operations Service Desk change item are available
as Published Data. The names of the Published Data items for each
field reflect the names of the fields in the HP OpenView Operations
Service Desk client.
Name
|
Description
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Change count
|
The number of change items that
were found.
|
Login server
|
The name of the HP OpenView
Operations Service Desk server computer.
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Login port
|
The port number used to
communicate with the HP OpenView Operations Service Desk
server.
|
Login username
|
The name of the user used to
login to the HP OpenView Operations Service Desk server.
|