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Opalis Integration Pack for HP OpenView Operations Service Desk > Objects > Create Incident

Create Incident
The Create Incident object creates a new incident in HP OpenView Operations Service Desk.
How it is used
Use the Create Incident object to automatically create a new incident when a new event is detected by your monitoring system.
Configuration
To configure the Create Incident object you need to know the details of the incident that you are creating.
Details tab
Specify all the fields listed in this tab. All fields listed on this tab are required to create an HP OpenView Operations Service Desk incident.
Advanced tab
The fields listed in this tab are optional and are not required to create an HP OpenView Operations Service Desk incident. When specifying values for these fields it is important to know the dependencies between fields so that you can enter values where they are appropriate.
To add or remove fields from the Advanced tab:
1.
Click Select Fields. The Select Fields dialog is displayed.
2.
Select the fields that you want to make configurable in the Available fields list and click >> to add them to the Selected fields list.
3.
To remove fields that have already been added, select them in the Selected fields list and click <<.
Available Published Data
 
Name
Description
Login server
The name of the HP OpenView Operations Service Desk server computer.
Login port
The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username
The name of the user used to login to the HP OpenView Operations Service Desk server.
Incident Actual finish
The time that the incident was finished.
Incident Closure code
The closure code assigned to the incident.
Incident Description
The description of the incident.
Incident ID
The ID of the incident.
Incident Impact
The impact of the incident.
Incident Status
The status of the incident.
Common Published Data

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