Create Incident

The Create Incident object creates a new incident in HP OpenView Operations Service Desk.

How it is used

Use the Create Incident object to automatically create a new incident when a new event is detected by your monitoring system.

Configuration

To configure the Create Incident object you need to know the details of the incident that you are creating.

Details tab

Specify all the fields listed in this tab. All fields listed on this tab are required to create an HP OpenView Operations Service Desk incident.

Advanced tab

The fields listed in this tab are optional and are not required to create an HP OpenView Operations Service Desk incident. When specifying values for these fields it is important to know the dependencies between fields so that you can enter values where they are appropriate.

To add or remove fields from the Advanced tab:

1.	Click Select Fields. The Select Fields dialog is displayed.

2.	Select the fields that you want to make configurable in the Available fields list and click >> to add them to the Selected fields list.

3.	To remove fields that have already been added, select them in the Selected fields list and click <<.

Available Published Data

 

Name	Description
Login server	The name of the HP OpenView Operations Service Desk server computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to login to the HP OpenView Operations Service Desk server.
Incident Actual finish	The time that the incident was finished.
Incident Closure code	The closure code assigned to the incident.
Incident Description	The description of the incident.
Incident ID	The ID of the incident.
Incident Impact	The impact of the incident.
Incident Status	The status of the incident.

Common Published Data