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Opalis Integration Pack for HP OpenView Operations Service Desk > Objects > Close Service Call

Close Service Call
The Close Service Call object closes an open service call.
How it is used
Use the Close Service Call object to close a service call that has been fulfilled automatically by a Policy.
Configuration
To configure the Close Service Call object you need to know the ID of the service call that you are closing.
Details tab
 
ID
Type the ID of the service call that you are closing, or insert a Published Data item from another object.
The list of required fields also appears. All fields listed on this tab are required to be configured to close an HP OpenView Operations Service Desk service call.
Available Published Data
The common fields that are used as part of an HP OpenView Operations Service Desk incident are available as Published Data. The names of the Published Data items for each field reflect the names of each of the fields in the HP OpenView Operations Service Desk client.
 
Name
Description
Login server
The name of the HP OpenView Operations Service Desk server computer.
Login port
The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username
The name of the user used to login to the HP OpenView Operations Service Desk server.
Service call Actual finish
The time that the service call finished.
Service call Closure code
The closure code assigned to the service call.
Service call Description
The description of the service call.
Service call ID
The ID of the service call.
Service call Status
The status of the service call.
Common Published Data

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