Close Service Call

The Close Service Call object closes an open service call.

How it is used

Use the Close Service Call object to close a service call that has been fulfilled automatically by a Policy.

Configuration

To configure the Close Service Call object you need to know the ID of the service call that you are closing.

Details tab

 

ID	Type the ID of the service call that you are closing, or insert a Published Data item from another object.

The list of required fields also appears. All fields listed on this tab are required to be configured to close an HP OpenView Operations Service Desk service call.

Available Published Data

The common fields that are used as part of an HP OpenView Operations Service Desk incident are available as Published Data. The names of the Published Data items for each field reflect the names of each of the fields in the HP OpenView Operations Service Desk client.

 

Name	Description
Login server	The name of the HP OpenView Operations Service Desk server computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to login to the HP OpenView Operations Service Desk server.
Service call Actual finish	The time that the service call finished.
Service call Closure code	The closure code assigned to the service call.
Service call Description	The description of the service call.
Service call ID	The ID of the service call.
Service call Status	The status of the service call.

Common Published Data

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