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Opalis Integration Pack for HP OpenView Operations Service Desk > Objects > Close Incident

Close Incident
The Close Incident object closes an open incident.
How it is used
Use the Close Incident object to automatically close an incident after a Policy has corrected the problem that triggered the creation of the incident.
Configuration
To configure the Close Incident object you need to know the ID of the incident that you are closing.
Details tab
 
ID
Type the ID of the incident that you are closing, or insert a Published Data item from another object.
The list of required fields also appear. You must configure all of these fields.
Available Published Data
 
Name
Description
Login server
The name of the HP OpenView Operations Service Desk server computer.
Login port
The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username
The name of the user used to login to the HP OpenView Operations Service Desk server.
Incident Actual finish
The time that the incident was finished.
Incident Closure code
The closure code assigned to the incident.
Incident Description
The description of the incident.
Incident ID
The ID of the incident.
Incident Impact
The impact of the incident.
Incident Status
The status of the incident.
Common Published Data

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