Monitor Request

The Monitor Request object is used to watch for new requests that arrive, or for changes to existing requests, according to criteria that you specify.

How it is used

Use the Monitor Request object to notify a staff member when a certain type of request is created.

Configuration

To configure the Monitor Request object, you will need to know the name of the BMC Remedy AR System connection and form name that you want to use, whether the item you are monitoring for is a new request or a change to an existing request, and the criteria that you want to use to find the requests that you are monitoring for.

Details tab

 

Connection	Type the name of the connection that you want to use, or click the ellipsis button (...) and browse for it. Select the connection from the Item Selection dialog.
Form	Type the name of the BMC Remedy AR System form that contains the fields that you want to monitor, or click the ellipsis button (...) and browse for it. Select the form name from the Form Selection dialog.
Trigger	You must select one of the following options: • New records – Select this option if you want the Monitor Request object to monitor for a new request. • Updated records – Select this option if you want the Monitor Request object to monitor for a change in an existing request.
Select Published Data	To select the fields that will be published by this object as Published Data items, click the Select Published Data button. Select the fields that you want to use from the Available fields list, and click >> to move them to the Selected fields list.
Filters	Configure the criteria for requests that you want the Monitor Request object to watch. See below for instructions on configuring the filter criteria.

To add a filter:

1.	Click Add. The Select Filter dialog appears.

2.	From the Field drop-down list, select the form field that you want to search in.

3.	From the Relation drop-down list, select the relation that you will use to compare for your search.

4.	In the Value field, type the value that you will search for in the field that you selected, or click the ellipsis button (...) and browse for it.

5.	Click OK. The filter appears in the list.

6.	To edit the filter, select it and click Edit. To remove the filter, select it and click Remove.

Note: If you configure a filter to search in a Diary field in BMC Remedy AR System, the filter not only searches the contents of the Diary field, it also searches the name of the submitter.

Available Published Data

Click Select Published Data and select the BMC Remedy AR System fields that will be published as additional Published Data items by this object. This prevents overloading of the Opalis Datastore. See the Select Published Data entry in the Details table above for instructions. The following table lists the Published Data items that this object generates by default.

 

Name	Description
AR System Form	The name of the BMC Remedy AR System form that you are using.
AR System Server	The name of the BMC Remedy AR System server that you are using.
AR System Username	The BMC Remedy AR System user name that you used to connect to the BMC Remedy AR System server.
Request Count	The number of requests that you are retrieving.
Unique ID	The unique ID of the request.

Common Published Data