Monitor Request
The Monitor Request object is used
to watch for new requests that arrive, or for changes to existing
requests, according to criteria that you specify.
How it is used
Use the Monitor Request object to
notify a staff member when a certain type of request is
created.
Configuration
To configure the Monitor Request
object, you will need to know the name of the BMC Remedy AR System
connection and form name that you want to use, whether the item you
are monitoring for is a new request or a change to an existing
request, and the criteria that you want to use to find the requests
that you are monitoring for.
Details tab
Connection
|
Type the name of the connection
that you want to use, or click the ellipsis button (...) and browse for it. Select the
connection from the Item
Selection dialog.
|
Form
|
Type the name of the BMC Remedy
AR System form that contains the fields that you want to monitor,
or click the ellipsis button (...) and browse for it. Select the form
name from the Form
Selection dialog.
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Trigger
|
You must select one of the following options:
•
|
New records – Select this option if you
want the Monitor Request object to monitor for a new request.
|
•
|
Updated records – Select this option if
you want the Monitor Request object to monitor for a change in an
existing request.
|
|
Select Published Data
|
To select the fields that will be
published by this object as Published Data items, click the Select Published Data
button. Select the
fields that you want to use from
the Available fields
list, and click >> to move them to the Selected fields
list.
|
Filters
|
Configure the criteria for requests
that you want the Monitor Request object to watch. See below for
instructions on configuring the filter criteria.
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To add a filter:
1.
|
Click Add. The Select Filter dialog appears.
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2.
|
From the Field drop-down list, select the form
field that you want to search in.
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3.
|
From the Relation drop-down list, select the
relation that you will use to compare for your search.
|
4.
|
In the Value field, type the value that you
will search for in the field that you selected, or click the
ellipsis button (...) and
browse for it.
|
5.
|
Click OK. The filter appears in the
list.
|
6.
|
To edit the filter, select it
and click Edit. To remove
the filter, select it and click Remove.
|
Note: If you configure a filter to
search in a Diary field in BMC Remedy AR System, the filter not
only searches the contents of the Diary field, it also searches the
name of the submitter.
Available Published Data
Click Select Published Data and select the
BMC Remedy AR System fields that will be published as additional
Published Data items by this object. This prevents overloading of
the Opalis Datastore. See the Select Published Data entry in the
Details table above for
instructions. The following table lists the Published Data items
that this object generates by default.
Name
|
Description
|
AR System Form
|
The name of the BMC Remedy AR
System form that you are using.
|
AR System Server
|
The name of the BMC Remedy AR
System server that you are using.
|
AR System Username
|
The BMC Remedy AR System user
name that you used to connect to the BMC Remedy AR System
server.
|
Request Count
|
The number of requests that you
are retrieving.
|
Unique ID
|
The unique ID of the
request.
|