Get Request
The Get Request object is used to
retrieve a group of requests according to criteria that you
specify.
How it is used
Use the Get Request object to
retrieve a group of requests to make modifications to all the
requests in the group.
Configuration
To configure the Get Request object,
you will need to know the name of the BMC Remedy AR System
connection and form name that you want to use, and the criteria
that you want to use to find the requests that you are filtering
for.
Details tab
Connection
|
Type the name of the connection
that you want to use, or click the ellipsis button (...) and browse for it. Select the
connection from the Item
Selection dialog.
|
Form
|
Type the name of the BMC Remedy
AR System form that you want to use to retrieve requests, or click
the ellipsis button (...)
and browse for it. Select the form name from the Form Selection dialog.
|
Filters
|
Configure the criteria for
requests that you want the Get Request object to retrieve. See
below for instructions on configuring the filter criteria. You must
use at least one filter.
Note: Opalis Software, Inc. recommends
that you use restrictive filter conditions to avoid retrieving
large amounts of data.
|
Select Published Data
|
To select the fields that will
be published by this object as Published Data items, click the
Select Published Data
button. Select the fields that you want to use from the
Available fields list, and
click >> to move them
to the Selected fields
list.
|
To add a filter:
1.
|
Click Add. The Select Filter dialog appears.
|
2.
|
From the Field drop-down list, select the form
field that you want to search in.
|
3.
|
From the Relation drop-down list, select the
relation that you will use to compare for your search.
|
4.
|
In the Value field, type the value that you
will search for in the field that you selected, or click the
ellipsis button (...) and
browse for it.
|
5.
|
Click OK. The filter appears in the
list.
|
6.
|
To edit the filter, select it
and click Edit. To remove
the filter, select it and click Remove.
|
Note: If you configure a filter to
search in a Diary field in BMC Remedy AR System, the filter not
only searches the contents of the Diary field, it also searches the
name of the submitter.
Available Published Data
Click Select Published Data and select the
BMC Remedy AR System fields that will be published as additional
Published Data items by this object. This prevents overloading of
the Opalis Datastore. See the Select Published Data entry in the
Details table above for
instructions. The following table lists the Published Data items
that this object generates by default.
Name
|
Description
|
AR System Form
|
The name of the BMC Remedy AR
System form that you are using.
|
AR System Server
|
The name of the BMC Remedy AR
System server that you are using.
|
AR System Username
|
The BMC Remedy AR System user
name that you used to connect to the BMC Remedy AR System
server.
|
Request Count
|
The number of requests that you
are retrieving.
|
Unique ID
|
The unique ID of the
request.
|