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Opalis Integration Pack for BMC Remedy AR System > Objects > Create Request

Create Request
The Create Request object is used to create a request on BMC Remedy AR System.
How it is used
Use the Create Request object to create a new BMC Remedy AR System request to add a new user to the system.
Configuration
To configure the Create Request object, you will need to know the name of the BMC Remedy AR System connection and form name that you want to use, and the field names that you want to include in the new request.
Details tab
 
Connection
Type the name of the connection that you want to use, or click the ellipsis button (...) and browse for it. Select the connection from the Item Selection dialog.
Form
Type the name of the BMC Remedy AR System form that you want to use to submit the new request, or click the ellipsis button (...) and browse for it. Select the form name from the Form Selection dialog. When you select a form, the required fields for that form appear in the list below the Form field. See below for instructions on configuring BMC Remedy AR System fields.
Select optional fields
To add optional fields to the form that you are using to submit the new request, click the Select optional fields button. Select the fields that you want to use from the Available fields list, and click >> to move them to the Selected fields list. The optional fields appear in the list below the Form field. See below for instructions on configuring BMC Remedy AR System fields.
Select Published Data
To select the fields that will be published by this object as Published Data items, click the Select Published Data button. Select the fields that you want to use from the Available fields list, and click >> to move them to the Selected fields list.
Configuring BMC Remedy AR System fields
After you have selected the BMC Remedy AR System form that you want to use to submit the new request, and have added optional fields that you want to use, the fields appear below the Form field. You must configure them with the information that will populate the new request.
To configure BMC Remedy AR System fields:
1.
In the field list, click in the field to the right of the field name.
2.
Do any of the following in the field:
Insert a Remedy Keyword.
Insert an Opalis Published Data item.
Insert an Opalis Variable.
Type a value. Use the appropriate data type for the information that you type into the field.
If an ellipsis button (...) appears, you can click the ellipsis button and select the value from the Item Selection dialog. Items in this list are dynamically generated. Their content depends on how BMC Remedy AR System is customized at your organization.
3.
Repeat these steps for each item in the field list.
Note on creating requests when fields depend on other forms and you do not have complete information
BMC Remedy Incident Management requires that the ID of the person, entity, or department that submits a request must already exist in its database. If you are creating an Opalis Policy that submits a request in the name of a person in your organization, you may have the person’s first and last name when creating the Policy, but you may not have their BMC Remedy AR System Person ID number. Without this number, your Policy will not have a valid reference to a person, entity, or department.
Opalis Software, Inc. recommends using a Policy that checks that the person exists in the database, then submits the request. The following Policy is an example of this workflow. It first checks if the person exists in the database. If the person exists in the database, the Policy creates the incident. If the person is not found in the database, the Policy creates the person and then creates the incident.
Note: This is a sample situation only. Your organization’s needs may be different. For example, you may not wish to automatically create a new person in the database if the original person was not found. Use the following Policy as a guide and customize it to meet your requirements.
Figure I: This Policy verifies that the submitter of a request already exists in the BMC Remedy AR System database.
 
Configure the objects according to the screenshots below. These steps correspond to the numbers in the diagram:
1.
The Get Person object:
Click Select Published Data and select the following Published Data items:
First Name
Last Name
Person ID
2.
This link is triggered if the person is found in the database:
3.
The Create Incident 1 object:
4.
Configure this link from the Get Person object to the Create Person object to handle the workflow if the person is not found in the database:
5.
The Create Person object:
Click Select Published Data and select the following Published Data items:
First Name
Last Name
Person ID
6.
Configure the link between the Create Person object and the Create Incident 2 object to trigger if the Create Person object returns Success.
7.
The Create Incident 2 object:
8.
Incorporate this sample Policy into the workflow that you have designed to submit incidents.
Available Published Data
Click Select Published Data and select the BMC Remedy AR System fields that will be published as additional Published Data items by this object. This prevents overloading of the Opalis Datastore. See the Select Published Data entry in the Details table above for instructions. The following table lists the Published Data items that this object generates by default.
 
Name
Description
AR System Form
The name of the BMC Remedy AR System form that you are using.
AR System Server
The name of the BMC Remedy AR System server that you are using.
AR System Username
The BMC Remedy AR System user name that you used to connect to the BMC Remedy AR System server.
Unique ID
The unique ID of the request.
Common Published Data

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