Who can perform this task?
  • Service provider administrators
  • Service provider CSRs
  • Reseller administrators
  • Reseller CSRs
  • Organization administrators
  • Organization CSRs
  • End users

To set up a new reseller organization

Step 1. Create a reseller organization

  1. On the Delegated Administration Console menu bar, click Manage Organization.
  2. In the Tasks pane, click New Reseller.
  3. The Create a New Reseller page appears.

  4. In Reseller Name, type the reseller's domain name.
  5. Caution

    • You cannot change the domain name once you have created it, so be certain this is the correct domain name. If this reseller will use Exchange services, this must be a valid Internet domain name. If the reseller will not use Exchange services, the domain name can be any name that is not already used by a domain on your network.
    • This name will also be used for the Web site host header name if you choose a plan for this reseller that includes shared Internet Protocol (IP) Web services. The host header name cannot be changed once it is configured.
  6. In Domain, click the extension of the reseller's domain name, and then click Next.
  7. In the Plan Name list, select the service plan that you want to enable for this reseller, and then click Next.
  8. Note

    • If you have not configured any plans, a note to this effect appears on this page. In this case, simply click Next. You can enable services for this reseller later, as described in "Manage services for an organization" in Delegated Administration Console Help.

    The New User Info page appears, on which you create the first user account for this reseller organization. You should create the user account that you want to designate as the reseller administrator. Later, you can create additional user accounts, as described in "Step 2. Add reseller user accounts (optional)."

  9. Enter information about the user account in the appropriate boxes on the New User Info page, as described in the following table:
  10. Item Description
    Username The user logon name
    Display Name The name used to identify the user
    First Name The user's first (given) name
    Last Name The user's last (family) name
    New Password The user's logon password
    Confirm Password The user's logon password, entered a second time to confirm
  11. To assign the reseller administrator role to this user account, select the Administrator check box, and then click Next.
  12. Update Complete appears in the upper-left section of the User Properties page.

    This user account appears in the list of user accounts on the Users page of the Manage Organization section for this organization.

Step 2. Add reseller user accounts (optional)

  1. In the Tasks pane, click New User.
  2. On the New User Info page, enter information about the user account in the appropriate boxes, as described in the following table:
  3. Item Description
    Username The user logon name
    Display Name The name used to identify the user
    First Name The user's first (given) name
    Last Name The user's last (family) name
    New Password The user's logon password
    Confirm Password The user's logon password, entered a second time to confirm
  4. Do one of the following:
    • To assign to this user account a reseller administrator role for this organization, select the Administrator check box.
    • To assign to this user account a reseller customer service representative (CSR) role for this organization, select the Customer Service Representative check box.
    • To assign to this user account the end user role for this organization, do not select a check box.
  5. When finished, click Next.
  6. Update Complete appears in the upper-left section of the User Properties page. The user accounts you configure appear in the list of user accounts on the Users page of the Manage Organization section for this organization.

    Repeat this procedure for each user account you want to add to the reseller organization.

Step 3. Configure reseller organization properties

  1. In the navigation bar directly above the Organization Name list, click the reseller's domain name; for example: fabrikam.com.
  2. The Child Organizations page for the reseller organization appears.

  3. In the left navigation pane, click Properties.
  4. In the appropriate boxes, type information about the reseller organization, and then click Update.
  5. Update Complete appears in the upper-left section of the Properties page.

Notes

Related Topics