On the Delegated Administration Console menu bar, click
Manage Organization.
If you are a reseller administrator, skip this step. If you are
a service provider administrator, in the Organization
Name list, click the name of the reseller for whom you want to
create a new customer.
In the Tasks pane, click New Customer.
The Create a New Customer page appears.
In Customer Name, type the customer's domain name.
Caution
You cannot change the domain name once you have created it, so
you must be certain that to type the correct domain name. If this
customer will use Exchange services, this must be a valid Internet
domain name. If the customer will not use Exchange services, the
domain name can be any name that is not already used by a domain on
the network.
This name will also be used for the Web site host header name
if you choose a plan for this reseller that includes shared
Internet Protocol (IP) Web services. The host header name cannot be
changed once it is configured.
In Domain, select the extension of the customer's domain
name, and then click Save.
Select the check box of the service plan you want to provide
for this customer, and then click Next.
Note
If you have not configured any plans, a note to this effect
appears on this page. In this case, simply click Next. You
can enable services for this customer later, as described in
"Manage services for an organization" in Delegated Administration
Console Help.
The New User Info page appears. On this page, you create
the first user account for this organization. You should create the
user account that you want to designate as the organization administrator. Later, you can create
additional user accounts, as described in "Step 2. Add organization
user accounts (optional)."
Enter information about the user account in the appropriate
boxes on the New User Info page, as described in the
following table:
Item
Description
Username
The user logon name
Display Name
The name used to identify the user
First Name
The user's first (given) name
Last Name
The user's last (family) name
New Password
The user's logon password
Confirm Password
The user's logon password, entered a second time to
confirm
Select the Administrator check box to assign the
organization administrator role to this user account, and then
click Next.
Update Complete appears in the upper-left section of the
User Properties page.
This user account appears in the list of user accounts on the
Users page of the Manage Organization section for
this organization.
On the Delegated Administration Console menu bar, click New
User.
In the appropriate boxes on the New User Info page, type
information about the user account, as described in the following
table:
Item
Description
Username
The user logon name
Display Name
The name used to identify the user
First Name
The user's first (given) name
Last Name
The user's last (family) name
New Password
The user's logon password
Confirm Password
The user's logon password, entered a second time to
confirm
Do one of the following:
To assign to this user account an organization administrator
role for this organization, select the Administrator check
box.
To assign to this user account an organization customer service
representative (CSR) role for this organization, select the
Customer Service Representative check box.
To assign to this user account the end user role for this
organization, do not select a check box.
When finished, click Next.
Update Complete appears in the top-left section of the
User Properties page. Repeat this procedure for each user
account you want to add to the organization.
The user accounts you configure appear in the list of user
accounts on the Users page of the Manage Organization
section for this organization.
In the navigation bar directly above the Organization
Name list, click the customer organization's domain name; for
example: fabrikam.com.
The Child Organizations page for the customer
organization appears.
In the left navigation pane, click Properties.
Enter information about the organization in the appropriate
boxes, and then click Update.
Update Complete appears in the upper-left section of the
Properties page.
Notes
To use the features described in the preceding steps, you must
have one of the roles displayed under Who can perform this
task at the top of this page.
For more information about roles, see "Understanding roles and
privileges" in Related Topics. If you are not sure what your role
is, ask your Delegated Administration Console administrator.
Step 2 is optional because a service provider administrator or
reseller administrator does not need to create all of the user
accounts for a customer organization. They need only create the
first user account and assign it the organization administrator
role, as described in Step 1. The organization administrator can
then log on to Delegated Administration Console and create user
accounts for his or her organization, and can assign them any role
except for organization administrator. Only a service provider
administrator or reseller administrator can assign the organization
administrator role.
When you create or modify an organization, user account, or
group, it can take up to 30 minutes for Active Directory to
replicate the information across the domain. As a result, users
might not be able to log on immediately using recently created or
modified user accounts or access features for which they have been
recently given permissions.