Who can perform this task?
  • Service provider administrators
  • Service provider CSRs
  • Reseller administrators
  • Reseller CSRs
  • Organization administrators
  • Organization CSRs
  • End users

To assign roles

Create a new user account and assign it a role

  1. On the Delegated Administration Console menu bar, click Manage Organization.
  2. To find the user account to which you want to assign a role, do one of the following:
    • In the left navigation pane, click Users. This displays the list of user accounts for which you have administrative privileges.
    • Search for the user account.
    • How?

      1. On the Delegated Administration Console menu bar, click Search.
      2. In the boxes, type information about the user account, and then click Next. If you do not know the information for a box, leave the box blank.
  3. In the list that displays, click the user account to which you want to assign a role.
  4. In the left navigation pane, click Group Membership.
  5. On the Group Membership page, select the check box of the role you want to assign, Administrator or Customer Service Representative, and then click Save.
  6. The user account is given the role you selected, and Update Complete displays in the upper left section of the Group Membership page. The user now has the administrator privileges associated with this group and its role.

Notes

Assign a role to an existing user account

  1. On the Delegated Administration Console menu bar, click Manage Organization.
  2. If you are already in the organization in which you want to create the user account, skip this step. If the organization in which you want to assign a role to a user appears in the Organization Name list, click its name. Otherwise, on the navigation bar, click the navigation button Click to navigate quickly in this organization, and then click the organization you want.
  3. In the left navigation pane, click Groups.
  4. In the Group Name list, click the name of the group that represents the role you want to assign to a user, which should be either administrator or customer service representative (CSR) for the current domain. The following table describes the groups that appear in the list:
    Group Name Role
    admins@domain_name Administrators in this domain
    csradmins@domain_name Customer service representatives in this domain
  5. In the Tasks pane, click Add a Member.
  6. Select the Click to Restrict Search To Current Search Path check box.
  7. Do one of the following:
    • To find the user you want quickly, type information about the user in the boxes under Enter a Name to Search For.
    • To display a list of users in this organization from which to select, type an asterisk (*).
  8. Click Next.
  9. In the list, click the user account you want.
  10. The user account appears in the list of members for this group and is given the privileges associated with the group's role.

Notes

Related Topics