Contacting Microsoft

Online suppport

Please contact us with your questions and comments. We look forward to hearing from you. Many common questions can be answered by consulting the Microsoft Operations Manager 2000 Web site at www.microsoft.com/mom/. Additional online support is available at support.microsoft.com and www.microsoft.com.

Phone Support

In the United States please call (800) 936-4900.
Text Telephone is available 24 hours a day, 7 days a week, including holidays. In the United States call (425) 635-4948.

Conditions: Microsoft Product Support Services are subject to current prices, terms, and conditions, which are subject to change without notice.
Worldwide: Support options, hours and cost in your country may differ from the United States. Please check with your local office for details.

Professional Support Options

Get additional information on our support offerings in the U.S.

• Professional Support for Developers
• Professional Support for IT Professionals
• Professional Support for Value Add Partners, Resellers, Consultants
• Professional Support for Microsoft Certified Partners
• Professional Support for OEMs

Submit your incident over the phone in the U.S.

• Developers (800) 936-5800
• IT Professionals (800) 936-4900
• Partners (resellers/consultants) (888) 456-5570
• Microsoft Certified Partners (888) 677-9444
• Original Equipment Manufacturers (800) 936-2197
• System Builders (888) 456-5570

International Support

Note

• Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit support.microsoft.com/directory and select "worldwide support." If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.

• Fax: (54) (11) 4316-1922
• Customer Service: (54) (11) 4316-4600
• Technical Support Phone (54) (11) 4316-4664

• Phone: 13 20 58
• Fax: (61) (29) 023-5021
• Technical Support Phone: 13 20 58

• Fax: (43) (16) 106-4200
• Information Services: 08000-123 345
• Fax: (43) (22) 366-4595
• E-mail: InfoService@microsoft.at

• (43) -(1) 795 67028
• Fax: (43) -(1) 795 67029
• E-mail: austria@msdirectservices.com

• (43) -(1) 50222-2255

• Phone: (32) (2) 7043000
• Fax: (32) (2) 7043535
• TechNet Subscription: (353) (1) 703 8738
• MSDN Subscription: (32) (2) 5138684
• Microsoft Information Center: (32) (2) 5133113

• (32) (2) 513 32 74 (Dutch-speaking)
• (32) (2) 502 34 32 (English-speaking)
• (32) (2) 513 22 68 (French-speaking)

• Phone: (55) (11) 5514 - 7100
• Fax: (55) (11) 5514 - 7106/5514-7107

• Phone: (55) (11) 5504-2155
• Fax: (55) (11) 5504-2227
• Automatic Fax: (55) (11) 5506-8506
• Bulletin Board Service: (55) (11) 5506-1234
• Customer Services: (55) (11) 822-5764
• Customer Services Fax: (55) (11) 822-6227

• Head Office Phone: (905) 568-0434
• Customer Information Centre: (800) 563-9048

• Desktop Systems including Microsoft Windows 95: (905) 568-4494
• Microsoft Office and Office Components: (905) 568-2294
• Other Standard Technical Support: (905) 568-3503
• Priority Support Information: (800) 668-7975
• Text Telephone (TTY/TDD) (905) 568-9641

• Phone: (809) 273-3600
• Fax: (809) 273-3636
• Technical Support/Soporte Tecnico: (408) 953-8086
• Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
• Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 and 809 only
• Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

• Technical Support/Soporte Tecnico: (506) 298-2020
• Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
• Customer Service/Centro de Servicios: (506) 298-2000
• Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

• Phone: (56) -(2) 330-6000
• Fax: (56) -(2) 330-6190
• Customer Service: (56) -(2) 800-330600

• Phone: (56) -(2) 330-6222
• Fax: (56) -(2) 341-1439

• Phone: (011) -(86) 10-6261 7711
• Fax: (011) -(86) 10-6253 6630

• Phone: (011) -(86) 21-64691188
  (011) -(86) 21-6469 8899
• Fax: (011_ (86) 21-6469 1166
  (011) -(86) 21-6469 9900

• Phone: (571) 3173838
• Fax: (571) 3173494

• Línea de Respuesta Bogota
• Phone: 524-0404
• Other cities: 9800-10595
• Fax: (091) 524-0405

• Phone: (385) (1) 4802 500
• Fax: (385) (1) 4843 688

• Phone: (385) (1) 393539
• E-mail: hot-line@microsoft.hr

• Phone: (385) (0800) 300 300
• E-mail: info-line@microsoft.hr

• Phone (420) (2) 611 97 111
• Fax: (420) (2) 611 97 100
• Technical Support: (420) (2) 2150 3222

• Phone: (45) (44) 89 01 00
• Fax: (45) (44) 68 55 10

• Phone: (45) (44) 89 01 11
• Microsoft Sales Support: (45) (44) 89 01 90
• Microsoft FastTips: (45) (44) 89 01 44 (Document 303030 in FastTips contains detailed instructions)
• Microsoft MSDL (BBS): (45) (44) 66 90 46

• Phone: (971) (4) 3973888
• Fax: (971) (4) 3972244

• Phone: (971) (4) 3975443
• Fax: (971) (4) 3972304
• E-mail: mswsgulf@microsoft.com

• Phone: (971) (4) 3975752
• Fax: (971) (4) 3972304

• Phone/PBX: (593) (2) 460453
• Fax: (593) (2) 463093
• Customer Service: (593) (2) 258025
• Technical Support: (593) (2) 258025

• Telephone: (202) 338 8724
  (202) 338 9794
• Fax: (202) 360 4976
• E-mail: mssupport@gbrands.com

• Technical Support: (372) 650 49 99

• Phone: (358) (0) 9-525 501
• Fax: (358) (0) 9-878 8770

• Phone: (358) (0) 9-525 502 5026
• Standard: (358) (0) 9-525-502-500
• Priority: (358) (0) 9-525-502-20

• Phone: (011) (33) 825 827 829 (indigo number 0,99 F TTC per minute)
• Customer Service Phone: (011) (33) 0 825 827 829 (*)
• Fax: (33) 01 64-46-06-60
• Telex: MSPARIS 604322
• Customer Service Phone: (011) (33) 0 825 827 829 (indigo number 0,99 F TTC per minute)
• Technical Support Phone: (011) (33) 825 827 829 (indigo number 0,99 F TTC per minute) access code 1020
• Technical Support Fax: (011) (33) 1 69 28 00 28

• Fax: (089) 3176-1000
• Telex: (17) (89) 83 28 MS GMBH D
• Information: (089) 3176 1199
• Prices, updates, etc.: (01805) 25 11 99
• Standard Support (Installation and Handling): 01805/67 22 55

• Fax: 1805-25-1191

• Phone: (30) (1) 6806-775 through (30) (1) 6806-779
• Fax: (30) (1) 6806 780

• Phone: (30) (1) 6806111
• Fax: (30) (1) 6809528

• Tel: (971) (4) 3973888
• Fax: (971) (4) 3972244

• Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
  • Phone: (971) (4) 3975443
  • Fax : (971) (4) 3972304
  • E-Mail: mswsgulf@microsoft.com

• Phone: (961) (1) 983348
• Fax: (961) (1) 983349
• E-Mail: mts@lebanon-online.com.lb

• Phone: (968) 691191
• Fax: (968) 698568
• E-Mail: mspss@gto.net.om

• Phone: (92) (21) 111 674357
• Fax: (92) (21) 4533370
• E-mail: mssupport@nets.net.pk

• Phone: (971) (4) 3975752
• Fax: (971) (4) 3972304

• Fax: (852) 2560-2217
• Microsoft Information Hotline: (852) 2804-4234
• Personal Technical Support: (852) 2804-4222
• Professional Technical Support: (852) 2804-4288

• Phone: (36) (1) 437-2800
• Fax: (36) (1) 437-2899
• Customer Services: (36) (1) 267-4636 (2MSINFO
• Technical Support: (36) (1) 267-7846 (2MSSUGO)

• Phone: (91) (80) 559-5733
  (91) (11) 629-4600,629-4601
  (91) (22) 285-0193
• Fax: (91) (80) 559-7133, (91) (11) 629-2650

• Phone: (62) (21) 570 42 54
• Fax: (62) (21) 520 81 22

• Phone: 706 5353

• Phone: (972) -(9) 952-5353
• Fax: (972) -(9) 952-5333

• Phone: (972) -(9) -952-5400
• Fax: (972) -(9) -952-5411

• Phone: (972) -(9) -952-5400
• Fax: (972) -(9) -952-5403

• Phone: (39) (2) 70-398-398
• Fax: (39) (2) 7039-2020

• (39) (6) 5095-01
• Fax: (39) (6) 5095-0600
• Customer Service (New product information, product literature): (39) (2) 70-398-398
• Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
• Technical Support: (39) (2) 70-398-398
• Microsoft Consulting Service: (39) (2) 70-398-398

• Technical Support (Standard Support): (81) (3) 5354-4500
• Technical Support Options/ Support Contract: (81) (3) 5354-4700

• Tokyo Phone: (81) (3) 5454-2300
• Osaka Phone: (81) (6) 6245-6995

• Phone: (81) (48) 226-5500
• Fax: (81) (48) 226-5511

• Phone: (966) -(1) 488-1165
• Fax: (966) -(1) 488-1576

• Phone: (800) 124 0500 (toll-free within Saudi Arabia)
• Fax: (966) -(1) 4740576

• Phone: (82) (2) 531-4500
• Fax: (82) (2) 531-1724
• Game and Hardware Service Center: (080) 645-1000 (toll free domestic only)
• Customer Satisfaction Center: (080) 985-2000 (toll free domestic only)
  (82) (2) 558-8161
• Technical Support Center: (82) (2) 508-0040
• Microsoft FastTips: (82) (2) 3453-7555
• Support Sales: (82) (2) 531-4544

• Tel: (965) 243-0248
• Fax: (965) 243-0249

• (965) 243-1071

• Phone: (305) 489-4800
• Fax: (305) 491-1616
• Customer Service: (425) 936-8661
• Technical Support: (214) 714-9100

• Phone: (32) (2) 730 39 11
• Microsoft Support Network Information Center: (31) -(800) 9977-57
• TechNet Subscription: (353) -(1) 703 8738
• MSDN Subscription: (353) -(1) 708-8690
• Microsoft Information Center: (32) -(2) 481 52 52
• Bulletin Board: (32) (2) 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)

• (32) (2) 513 32 74 (Dutch speaking)
• (32) (2) 502 34 32 (English speaking)
• (32) (2) 513 22 68 (French speaking)

• Phone: (6) (03) 757-2266
• Fax: (6) (03) 757-2265

• Phone: Toll-free - (1) -(800) 88-3249
• Fax: (6) (03) 758-5011

• Phone: (6) (03) 793-9595
• Fax: (6) (03) 295-2065

• 267-2110 Atencion a Distribuidores
• 265-3380 Atencion a Clientes
• 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
• 267-2190 Soporte de Servidores y Herramientas de Desarrollo
• Fast Tips: (52)(5) 2612199
• Microsoft BBS 628-6200/02 MSMEXICO

• Phone: (971) (4) 397 3888
• Fax: (971) (4) 397 2244

• Phone: (971) (4) 397 5443
• Fax: (971) (4) 397 2304
• E-mail: mswsgulf@microsoft.com

• Phone: (971) (4) 299 5082
• Fax: (971) (4) 299 5097

• Phone: (212) (2) 95 80 80
• Fax: (212) (2) 95 85 85

• Netherlands: (020) 5001033
• Belgium: (32) -(2) 7043000
• Luxemburg: (32) -(2) 5139979

• Product Support:
  • Netherlands (Dutch): (020) 5001005
  • Netherlands (English): (020) 5001053
  • Belgium (Dutch): (32) (2) 513 31 13
  • Belgium (French): (32) (2) 513 22 68
  • Belgium (English): (32) (2) 502 34 32
  • Luxemburg (French): (32) (2) 513 2268
  • Luxemburg (English): (32) (2) 502 3432

• Netherlands, Belgium, and Luxemburg: (31) (0) 20 5001005

• TechNet
  • Netherlands: (020) 5001035
  • Belgium: (32) (2) 5022176
  • Luxemburg: (32) (2) 5022176
  Microsoft Developer Network
  • Netherlands: (020) 5001037
  • Belgium: (32) (2) 5138684
  • Luxemburg: (32) (2) 5138684

• Phone: (64) (9) 357-5800
• Fax: (64) (9) 357-0868

• Phone: (64) (9) 357-5575
• Fax: (64) (9) 357-5577

• Phone: (47) (22) 02 25 00
• Fax: (47) (22) 95 06 64

• Standard: (47) (22) 02 25 50
• Priority: (47) (22) 02 25 45
• Premier: (47) (22) 02 25 46
• Microsoft Sales Support: (47) (22) 02 25 80
• Microsoft MSDL: (47) (22) 18 22 09
• Microsoft FastTips: (47) (22) 02 25 70 (Document 404040 in FastTips contains detailed instructions)

• Technical Support/Soporte Tecnico: (506) 298 2020
• Support E-mail/Correo Electronico Para soporte tecnico: mscasup
• Customer Service/Centro de Servicios: (506) 298 2000
• Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

• Phone: (511) 421-1200
• Fax (511) 421-7307

• (511) 215-5002
• (511) 215-5005

• Phone: (632) 811-0062

• Phone: (632) 892-2295/2495
• Fax: (632) 813-2493

• Phone: (48) -(22) 661-54-00
• Fax: (48) -(22) 661-54-34
• Information Service: (48) -(22) 865-99-33
• Technical Support: (48) -(22) 865-99-66

• Phone: (351) (1) 4409200
• Fax: (351) (1) 4412101

• Standard Support: (351) (1) 4409280
• Fax: (351) (1) 4411655

• Soporte Tecnico: (408) 953 8086
• Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup
• C
• ustomer Service/Centro de Servicios: (800) 297 5982 for area codes 787 and 809 only
• Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

• Phone: (40) (1) 222 90 16
• Fax: (40) (1) 222 90 12
• Technical Support: (40) (1) 312 09 48

• Moscow: (7) (095) 916-7171
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305101

• Moscow: (7) (095) 916-7112

• Moscow: (7) (095) 745-5445
• St. Petersburg: (7) (812) 118-3636
• Novosibirsk: (7) (3832) 119-019
• Kiev: (380) (044) 2305102

• Moscow: (7) (095) 916-7112

• Phone: (966) (1) 218-0808
• Fax: (966) (1) 218-0809

• Phone: (800) 124-2255 (toll free within Saudi Arabia)
• Fax: (800) 124-2255 (Press 2 to send a fax)

• Phone: (65) 337-6088
• Fax: (65) 337-6788
• Customer Services Phone: (65) 324-5255
• Customer Services Fax: (65) 324-6181
• Product Support Services Phone: (65) 378-3600
• Product Support Services Fax: (65) 378-3662

• Phone: (421) -(7) 5341 9841
• Fax: (421) -(7) 5341 9840
• Hotline: (421) -(7) 67 296 296
• Infoservice: (421) -(7) 67 296 297
• Y2K Infoservice: (421) -(7) 67 296 200

• Phone: (386) (61) 1 800 800
• Fax: (386) (61) 1 800 822
• Technical Support: (386) (61) 185 3449

• Phone: (27) (11) 257 0000; or
• 0860225567 (inside South Africa)
• Fax: (27) (11) 257 0257
• Technical Support Fax: (27) (11) 257-0424

• Phone: (902) 197 198
• Fax: (91) 803 8310
• Technical Support: (902) 197 198
• Customer Service: (902) 197 198
• Fax Back Telephone: (902) 197 198

• Phone: (34) (91) 353 69 60
• Fax: (34) (91) 803 8310
• Technical Support: (34) (91) 353 69 60
• Customer Service: (34) (91) 353 69 60
• Fax Back Telephone: (34) (91) 353 69 60

• Phone: (46) (0) (8) 752 56 00
• Fax: (46) (0) (8) 750 51 58

• Standard: (46) (0) (8) 752 09 29
• Priority: (46) (0) (8) 751 09 80
• Premier: (46) (0) (8) 632 57 01
• Sales Support: (46) (0) 8 752 56 30

• Phone: (01) 839 61 11
• Fax: (01) 831 08 69
• Customer Service Phone: (0848) 858-868

• Fax: (01) 311-72-27

• Standard Technical Support (German speaking) Installation and Handling: Phone (0848) 80 - 2255
• Standard Technical Support (French speaking): Phone (022) 738 96 88
• General information about Microsoft Support in Central Europe: Phone (0848) 80-2330

• Phone: (886) (2) 2504-3122
• Fax: (886) (2) 2504-3121

• Phone: (886) (2) 2508-9501
• Fax: (886) (2) 2508-9575

• Phone: (662) 266-3300
• Fax: (662) 266-3310

• Phone: (662) 613-7208 through 11
• Fax: (662) 613-7198

• Phone: (90) (212) 258 59 98
• Fax: (90) (212) 258 59 54

• Phone: (90) (212) 275 2466
• Fax: (90) (212) 272 7755

• Phone: (0870) 60 10 100
• Fax: (0870) 60 20 100

• Desktop Applications, Home Products, Personal Operating Systems, and Hardware: (0870) 50 10 100
• Developer Products: (0870) 50 10 200
• Business Systems: (0870) 50 10 300
• Customers phoning from Ireland should dial 706 5353 for technical support.
• Pre-Sales Information: Microsoft Connection (0345) 00 2000

• Phone: (598) (2) 774934
• Fax: (598) (2) 774935

• Other information: (582) 265-9922
• Fax: (582) 265-0863
• Technical Support: (582) 993-6755