Resolving an Alert

Alerts can indicate that a condition or occurrence on your network needs to be addressed. Resolving alerts is a process that includes several tasks.

To resolve an alert:

1. View the alert. For more information, see Viewing Alerts.
2. View the alert properties to find out details about the indicated condition. For more information, see Viewing Alert Properties.
   • If you want to assign the alert to the person responsible for resolving the indicated condition, see Assigning an Alert.
3. Change the resolution state of the alert to track the resolution process. For more information, see Changing the Resolution State of an Alert.
4. • If you want to add comments to the alert resolution history detailing the efforts for this specific alert, see Modifying the Resolution History of an Alert.
5. When the condition that prompted the alert is resolved, you can add pertinent information to the company knowledge base for the processing rule that generated the alert.
   • If you want to add information that others can use to resolve similar conditions in the future, see Modifying the Knowledge Base for an Alert.