Alert Resolution Times

This report provides the average delay in resolving alerts. The report lists average time spent by alerts in different resolution states during the specified time period. Resolution delays are categorized by alert severity and resolution state.

The columns of this report are defined as follows:

Alert Severity
Specifies the alert severity level: Service Unavailable, Security Breach, Critical Error, Error, Warning, Information, Success
Resolution State
Specifies the resolution state of the alert.
Avg Time (in minutes)
Specifies the average time spent by alert of given severity in the specified resolution state.

For each severity level, total number of new and resolved alerts during the specified time period are also included in the report.