In the Monitor window, you can create custom tasks to use within Monitor views. You can define custom tasks that are available only to you or that are available to all users. To create a global task that all users can access, your user account must be a member of the Configuration Administrators (OnePointOp ConfgAdms) group. For more information about groups, see the Installation Guide.
You can create custom tasks for event, alert, attribute value, and computer items. For example, you can create a custom task that sends alert information to a third-party problem ticket application. The custom task becomes available on the Action menu when you select an alert in an Alert view.