Overview.. 1

Introduction. 1

Prerequisite Concepts. 2

Guide Workflow.. 3

Installation Prerequisites. 3

Environment Prerequisites. 3

Security Prerequisites. 3

Other Prerequisites. 4

For Support 4

Rollback Procedures. 4

Installation. 5

Install Application Approval Workflow (Part 1) 5

Install Application Approval Workflow (Part 2) 10

Uninstall Application Approval Workflow.. 16

Uninstall Application Approval Workflow from Orchestrator Server 16

Uninstall Application Approval Workflow from Service Manager Server 17

Repair Application Approval Workflow.. 18

Before You Proceed. 20

Application Approval Workflow Resources. 20

Configuration. 21

Runbook Configuration. 21

Create and Synchronize the Connector. 22

How to Create an Active Directory Connector 22

How to Create an Orchestrator Connector 22

How to Synchronize a Connector 22

Verify Application Synchronization, Templates, and Users. 23

How to Verify Initial Application Synchronization. 23

How to Verify That There Is a Template. 23

How to Verify That There Are Users. 23

Create and View Application Approval Workflow Requests. 23

How to View Application Approval Requests (Administrator) 24

How to View Application Requests (User) 24

How to View Applications Associated with Approval Requests. 24

How to Create Application Approval Requests. 25

How to Approve Application Approval Requests. 25

How to Deny Application Approval Requests. 25

Create, Rank, and Edit Selection Criteria. 25

How to Create Selection Criteria. 26

How to Rank Selection Criteria. 26

How to Edit Selection Criteria. 27

How to Run a Selection Criteria Simulation. 28

How to Create an Application Approval Workflow Request Template. 28

How to Modify an Existing Application Approval Workflow Request Template. 29

How to Create a Copy of a Template. 29

Deleting a Template. 29

How to Manage Applications and Users as Groups. 30

How to Create an Activity. 30

Reports Configuration. 30

How to view Application Approval Workflow Report in Data Warehouse. 30

Appendix A: Personas and Scenarios. 32

Appendix B: Troubleshooting. 33

Troubleshooting Installer 33

Troubleshooting Runbooks. 33

Troubleshooting Configuration. 38

Appendix C: Tips and Tricks. 39