This appendix includes items that are good to know and that could save a call to the help desk:

·         All approvers should be in the Service Manager Activity Implementers role.

·         All approvers should be granted proper access to the Service Manager Portal.

·         If the Service Manager Portal is not showing the Activities defined in approval request to the approver, make sure the approver has the correct privileges.

·         Service Manager credentials and Configuration Manager credentials provided in the environment configuration must be a member of the Orchestrator System Group.

·         The status of Selection Criteria must be Production. Selection Criteria with Test status is only for simulation purpose.

·         After any AAW template is linked to selection criteria, it should not be deleted if the corresponding selection criteria is still in use. You will get unexpected results.