The Microsoft Operations Framework (MOF) principles just discussed are instituted through the key components of the Process Model architecture, which are Quadrants, Operations management reviews, and Service management functions.
Normal operations activities are defined and grouped into quadrants, each of which is focused on a particular set of processes and tasks. Significant milestones in the operations life cycle are represented by operations management reviews, which are major decision and review points in the Process Model.
These are essential in ensuring that key decisions involve the proper stakeholders, include all necessary information and expectations, and are well documented for future action. Service management functions document specific processes that are performed within each of the quadrants. These are typically quite specific and prescriptive toward a single activity-for example, capacity management or help desk functions.