Topic Last Modified: 2010-08-16
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
1013 |
|
Event Source |
MSExchangeTransport |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
|
Rule Name |
The SMTP Receive connector rejected the specified error message because of a database issue. |
Explanation
This Error event indicates the specified Receive connector rejected an inbound message because of a message queue database error. The extensible storage engine (ESE) database error is specified in the event text.
By default, the message queue database is located at C:\Program Files\Microsoft\Exchange Server\TransportRoles\data\Queue.
The location of the message queue database is controlled by the QueueDatabasePath parameter in the EdgeTransport.exe.config application configuration file that is located in C:\Program Files\Microsoft\Exchange Server\Bin.
For more information, see the following topics:
- Managing Transport Queues
- Change the Location of the Queue Database
User Action
To resolve this error, do one or more of the following:
- Verify that the message queue database location that is
specified by the QueueDatabasePath parameter in the
EdgeTransport.exe.config application configuration file exists and
has the following permissions assigned:
- Administrators: Full Control
- Network Service: Full Control
- System: Full Control
- Administrators: Full Control
- If this error occurs frequently, you may want to consider
creating a new message queue database. To do this, follow these
steps:
- Pause the Microsoft Exchange Transport service. This action
allows existing messages in the message queue database to be
delivered, and it does not allow new messages to enter the message
queue database.
- After all existing queued messages are drained from the
database, stop the Microsoft Exchange Transport service. You can
verify that the message queue database is empty by using the Queue
Viewer in the Exchange Management Console. For more information,
see Using Queue Viewer.
- Delete or move the existing message queue database files.
- Start the Microsoft Exchange Transport service.
- Pause the Microsoft Exchange Transport service. This action
allows existing messages in the message queue database to be
delivered, and it does not allow new messages to enter the message
queue database.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.