Topic Last Modified: 2010-01-26

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(1000\|2003)$
Event Source	MSExchange Monitoring IMAPConnectivity
Server Role	Ex14. Client Access
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/IMAP4/IMAP Connectivity
Rule Name	An IMAP4 connectivity transaction failure occurred. The mailbox isn't enabled for the user.

Explanation

The cmdlet that triggered this alert is the Test-ImapConnectivity cmdlet. The Test-ImapConnectivity cmdlet can be used to verify that the IMAP4 service is running as expected.

This alert may be generated if the specified user does not have a mailbox. This alert may also be generated if IMAP4 access is not enabled for the user.

User Action

To resolve this error, do one or more of the following:

Verify that the specified user has a mailbox.
Verify that IMAP4 access has been enabled for the test user. For more information, see Enable or Disable IMAP4 Access for a User.
Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the introduction to this topic.

For More Information

For more information about the Test-ImapConnectivity cmdlet, see Test-ImapConnectivity.

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.