Topic Last Modified: 2010-04-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

9340

Event Source

MSExchangeSA

Alert Type

Warning

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant

Rule Name

A new parent Legacy Exchange DN container was found during the offline address book generation.

Explanation

This Warning event indicates that a new administrative group was created, and users are being moved to servers in that administrative group in a mixed-mode Exchange organization. Alternatively, this Warning event indicates that contacts or groups were created using a new administrative group. This event can also indicate that a mistake occurred while manually setting an X.500 proxy address or Legacy Exchange DN container.

User Action

If this behavior was unexpected, investigate why some users were moved to the Legacy Exchange DN container.

Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.