Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(2105\|2106)$
Event Source	MSExchange ADAccess
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Active Directory Access
Rule Name	The Exchange Active Directory Provider failed to obtain DNS records for the specified domain or forest.

Explanation

This alert indicates that Microsoft Exchange Active Directory Provider cannot obtain DNS records.

If this event was triggered by event 2105, it could not obtain records for the domain specified in the event description.
If this event was triggered by event 2106, it could not obtain records for the forest specified in the event description.

This alert may occur when DNS is configured incorrectly for the domain or forest. The Active Directory topology discovery will continue with the default values specified in the event description for event 2105 or 2106.

User Action

To resolve this warning in future topology discoveries, follow these steps:

If event 2105 triggered this alert, make sure that the domain controllers for the domain specified in the event description are registered correctly on the DNS server. If event 2106 triggered this alert, make sure that global catalog servers for the forest specified in the event description are registered correctly on the DNS server. For more information, see the following topics:
- Troubleshooting Active Directory Related DNS Problems
- DNS Support for Active Directory Tools and Settings
Review related Error and Warning events in the Application log. These related events may help you find the root cause of this Warning event.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.