Topic Last Modified: 2010-02-05

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	310
Event Source	MSExchange Antispam
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Agents/Common
Rule Name	The Content Filter wrapper process couldn't be restarted in a timely manner. Restarting the Microsoft Exchange Transport Service may solve the problem.

Explanation

This Error event indicates that the system account that is used by Microsoft Exchange Server 2010 services did not have the necessary access control entry (ACE) in the access control list (ACL) for the folder that is specified in the event description. The exception message for this event is specified in the event description. The system account must be granted full control to the folder that is specified in the event description. Content filtering will not be active until this error is resolved.

For more information describing the required permissions for an Exchange Server 2010 organization, see:

Exchange 2010 Deployment Permissions Reference

User Action

To resolve this error follow one or more of these steps:

Use Windows Explorer to grant the system account full control permissions to the folder in the event description.
Restart the Microsoft Exchange Transport service. To restart the service:
1. On the Start menu, click Run, type services.msc, and then click OK.
2. In the Results pane, find the Microsoft Exchange Transport service.
3. Right-click the service, and then click Restart.
If you experience mail flow interruptions or other problems in your Exchange environment after you try to resolve this issue:
- Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.