Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	7004
Event Source	MSExchangeTransportLogSearch
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport Log Search
Rule Name	The Microsoft Exchange Transport Log Search Service could not be stopped.

Explanation

This Error event indicates that the Microsoft Exchange Transport Log Search service was unable to stop on the computer that is running the Hub Transport server role, the Edge Transport server role, or the Mailbox server role. The service status may be in a stopping state, and all processes that depend on the Microsoft Exchange Transport Log Search service, such as the Delivery Reports and Tracking Log Explorer tools, and the Get-MessageTrackingLog, Search-MessageTrackingReport or Get-AgentLog cmdlets may not function. This event may occur if the Hub Transport server, Edge Transport server, or Mailbox server are busy processing other requests.

User Action

To resolve this error, restart the server.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.