Topic Last Modified: 2010-02-22
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
2017 |
|
Event Source |
MSExchangeTransport |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
|
Rule Name |
Outbound authentication failed at the send connector. It may have failed to acquire a Kerberos ticket for the destination target name. |
Explanation
This Error event indicates that outbound SMTP authentication on the specified Send connector failed with the specified destination smart host server. Typically, this error indicates an authentication problem on the Send connector, not on the target smart host server. This error is most likely caused when the Send connector is unable to obtain a Kerberos ticket for the target smart host server that is specified in the error message text.
When a Send connector is configured to route outbound messages to a smart host, the following authentication methods are available:
- None
- Basic authentication
- Basic authentication over TLS
- Exchange Server authentication
- Externally Secured
In the Exchange Management Console, you set the authentication methods for outbound connections to a smart host on the Configure smart host authentication settings page after you click Change on the Network tab of the Send connector properties page.
In the Exchange Management Shell, you set the authentication methods for outbound connections to a smart host by using the SmartHostAuthMechanism parameter on the Set-SendConnector cmdlet.
User Action
To resolve this error, verify that the Send connector and the destination smart host are configured to use a common authentication method with the correct credentials and required certificates.
For more information, see the following topics:
- Understanding Send Connectors
- Configure Send Connector Properties
- Set-SendConnector
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.