Topic Last Modified: 2010-01-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1008
Event Source	MSExchange ActiveSync
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync
Rule Name	An exception occurred and was handled by Exchange ActiveSync.

Explanation

This Warning event indicates that an exception occurred during the Microsoft Exchange ActiveSync synchronization process. The event description includes details about the root cause of the problem. The following are possible causes of this event:

The partnership configuration for this device was created by using computer that is running an earlier version of Microsoft Exchange. The partnership cannot be used. This problem may occur after you upgrade a computer to Exchange Server 2010. Exchange will update the partnership on the Exchange server. After the partnership is updated, all the data configured for synchronization in the partnership will be resynchronized.
The partnership configuration for this device is damaged. Exchange will update the partnership on the Exchange server. After the partnership is updated, all of the data configured for synchronization in the partnership will be resynchronized.
A user has accessed the same item from multiple computers or mobile devices. For example, this may occur if a user tries to reply to a message on their mobile device after that device has been deleted on the user's desktop computer that runs Microsoft Outlook 2010. This will be corrected the next time that the user synchronizes their device.

User Action

To resolve this warning, do one or more of the following:

If this error was caused by an outdated partnership or a damaged partnership, no user action is required. Exchange will re-create a partnership with the mobile device.
Make sure that the user has an Exchange mailbox and that the user has been enabled for Exchange ActiveSync. For more information, see Enable or Disable Exchange ActiveSync for a Mailbox User.
Wait for Active Directory replication to occur.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.