Topic Last Modified: 2010-02-18
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
9002 |
|
Event Source |
MSExchangeTransport |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
|
Rule Name |
The MSExchangeTransport Pickup process does not have the necessary "Read" permission and "Delete Subfolders and Files" permission for the pickup directory. |
Explanation
This Error event indicates that the Network Service user account on the Hub Transport Server or Edge Transport server does not have the correct permissions assigned on the Pickup directory or on the Replay directory. These permissions are required so that message files that are copied to the Pickup directory or the Replay directory can be successfully submitted. The Pickup directory is used by administrators for mail flow testing, or by applications that must create and submit their own messages. The Replay directory is used to resubmit messages that administrators export from the queues of Microsoft Exchange Server 2010 servers.
The Pickup directory location is controlled by the PickupDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Pickup directory is located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Pickup.
The Replay directory location is controlled by the ReplayDirectoryPath parameter on the Set-TransportServer cmdlet. By default, the Replay directory is located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Replay.
If you change the location of the Pickup directory or the Replay directory, the Microsoft Exchange Transport service uses the security credentials of the Network Service user account to create the new directory and apply the correct permissions. If the new directory does not already exist, and the Network Service user account has the permissions that are required to create folders and apply permissions at the new location, the new directory is created, and the correct permissions are applied to the directory. If the new directory already exists, the existing folder permissions are not checked.
User Action
To resolve this error, verify that the directory that is specified in the error message text has the following permissions assigned to the Network Services user account:
- List Folder/Read Data
- Read Attributes
- Read Extended Attributes
- Create Files/Write Data
- Create Folders/Append Data
- Write Attributes
- Write Extended Attributes
- Delete Subfolders and Files
- Read Permissions
For more information, see the following topics:
- Configure the Pickup Directory
- Configure the Replay Directory
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.