Topic Last Modified: 2010-02-15
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
2114 |
Event Source |
MSExchange ADAccess |
Alert Type |
Error |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Active Directory Access |
Rule Name |
The New Topology couldn't be generated. Make sure that the local domain controllers are reachable and running. |
Explanation
This Error event indicates that the new topology could not be generated. If this is not the first topology discovery since system startup, the previously discovered topology will be used. If it is the first topology discovery, most of the Exchange services will not start.
Topology discovery failure is usually a sign of connectivity or permission problems and must be investigated immediately. The following are the possible causes:
- All local domain controllers are down or considered
inappropriate. For example, at least one domain controller must be
running Windows Server 2003 Service Pack 1 (SP1) or
later. For more information about Active Directory minimum
requirements, see Exchange 2010 System Requirements.
- Network problems prevent the Exchange server from
contacting the domain controllers.
- There are permissions problems.
User Action
To resolve this error, do one or more of the following:
- Verify at least one domain controller is running
Windows Server 2003 SP1 or later.
- Look up the Lightweight Directory Access Protocol (LDAP) error
code specified in the event description. To do this, refer to
Microsoft Knowledge Base article 218185, Microsoft LDAP Error Codes. Use the
information in that article to learn more about the cause and
resolution to this error.
- Make sure that local domain controllers are reachable and
running by doing one or more of the following:
- Use the
Ping
orPathPing
command-line tools to test basic connectivity. UsePing
to isolate network hardware problems and incompatible configurations. UsePathPing
to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.
- Run the
Dcdiag
command-line tool to test domain controller health. To do this, rundcdiag /s:<Domain Controller Name>
at a command prompt on the Exchange server. Use the output ofDcdiag
to discover the root cause of any failures or warnings that it reports. For more information, see Dcdiag Overview at the Windows Server TechCenter.
- Use the
- Look for accompanying events in the Application log. You may
have to increase logging for MSExchangeADAccess or
MSExchange Topology performance objects to see these
additional events.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.