Topic Last Modified: 2010-02-18
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
5005 |
Event Source |
MSExchangeTransport |
Alert Type |
Error |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
Rule Name |
The Active Directory site for the specified Exchange server was not determined from the routing tables. |
Explanation
This Error event indicates that the Microsoft Exchange Server 2010 transport routing engine can't determine the Active Directory site membership for the specified Exchange server. Routing has determined that a message should be delivered to the indicated server. However, the Active Directory site information for this server is not available in the referenced routing table. Therefore, routing is unable to deliver messages to recipients with mailboxes located on this server. This error may be caused by Active Directory replication latency.
User Action
To resolve this error, do one or more of the following:
- Take no action. The messages will be routed to the Unreachable
queue and delivery will be retried when routing configuration
changes. The
Microsoft Exchange Active Directory Topology
service on the destination server is responsible for updating the
Active Directory attribute that is used to determine the
destination server's Active Directory site membership. When
the Active Directory site information for the server is
updated in routing tables, the messages will automatically be
routed to the destination server.
- If you have been granted the correct permissions, you can force
Active Directory replication to occur immediately. An
Active Directory notification will cause the routing tables to
be updated and any affected messages in the Unreachable queue will
be resubmitted and routed to the destination server.
- Verify that the Exchange server specified in the error message
text is functional and available on the network. Use the
Ping
orPathPing
command-line tools to test basic connectivity. UsePing
to isolate network hardware problems and incompatible configurations. UsePathPing
to detect packet loss over multiple-hop trips. For more information, see Microsoft Knowledge Base article 325487, How to troubleshoot network connectivity problems.
- Verify that the Exchange server that logged this event can
communicate with one or more Active Directory servers
available in the organization.
- Review other related Error and Warning events in the
Application log. These related events may help you find the root
cause of this error.
- If the recommended steps do not resolve this error, contact
Microsoft Customer Support Services. For more information about how
to contact support, visit the Microsoft Help and Support Web site.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.